===== SIDA 1 ===== Interim report January - March 2024 • Continued strong profit improvement • Increased focus on quality of life • New financial targets: Attendo aims to achieve adjusted earnings per share of > SEK 5.50 in 2026 ===== SIDA 2 ===== Attendo | Interim report January - March 2024 2 (28) 1 See further definitions of performance measures and alternative performance measures on pages 26-27. 2 Profit for the period attributable to the parent company shareholders excluding amortization and impairment of acquisition-related intangible assets, IFRS 16 and items affecting comparability and related tax effects divided by the average number of share s outstanding after dilution. Summary First quarter January - March 2024 New financial targets Group key figures • Net sales amounted to SEK 4,386m (4,044). Total growth amounted to 8.5 percent, of which organic growth was 8.0 percent. • Lease adjusted operating profit (EBITA)1 amounted to SEK 161m (116), corresponding to a margin of 3.7 percent (2.9). • Operating profit (EBITA) amounted to SEK 292m (241), corresponding to an operating margin of 6.7 percent (6.0). • Profit for the period amounted to SEK 63m (28). Earnings per share after dilution amounted to SEK 0.39 (0.17). Adjusted earnings per share after dilution amounted to SEK 0.58 (0.43). Free cash flow amounted to SEK 20m (8). • The number of beds in Attendo's homes at the end of the period was 20,506 (20,923). Occupancy in homes was 86 percent (86). • Attendo launches new financial targets focusing on the period 2024-2026; – Performance target: Adjusted earnings per share shall exceed SEK 5.50 in 2026. – Debt target: adjusted net debt / adjusted EBITDA shall be in the range of 1.5-2.5x. – Dividend: Dividend shall be 30% of the adjusted profit for the year. The dividend is intended to be combined with continuous share buyback programs. Net sales growth1 8 Percent Growth lease adj. operating profit (EBITA) +39 Percent Adjusted earnings per share, R12 3.17 SEK Occupancy 86 Percent Jan-Dec SEKm 2024 2023 Δ% 2023 Net sales 4,386 4,044 8% 17,287 Lease adjusted operating profit (EBITA) ¹ 161 116 39% 745 Lease adjusted operating margin (EBITA)¹, % 3.7 2.9 - 4.3 Operating profit (EBITA)¹ 292 241 21% 1,333 Operating margin (EBITA)¹, % 6.7 6.0 - 7.7 Profit for the period 63 28 125% 376 Earning per share diluted, SEK 0.39 0.17 125% 2.33 Adjusted earnings per share diluted¹ʼ ², SEK 0.58 0.43 34% 3.02 Free cash flow 20 8 150% 724 Lease adjusted net debt / lease adjusted EBITDA 1,2x 3,6x - 1,2x Q1 ===== SIDA 3 ===== Attendo | Interim report January - March 2024 3 (28) CEO’s statement Great opportunities for long-term value creation In 2023, we have largely completed the three-year turnaround program aimed at adapting operations and conditions to new staffing requirements in Finland, restoring occupancy after the pandemic and a period of strong expansion, and returning to sustainable growth. At the same time, we have worked to strengthen our operational care model, with increased management density and new digital tools to relieve employees and free up time for care. With the acquisition of Team Olivia's Swedish care operations in the first quarter of 2024, we mark the start of a new phase for Attendo. Over the next three years until 2026, we intend to build a stronger position in disabled care and individual and family care. We are also starting to plan to gradually meet the expected demand for care for older people in the Nordic region as a result of demographic developments. Our focus is continued sustainable and profitable growth combined with increased investments in digitalization. In connection with this quarterly report, we present new financial targets, including a performance target of adjusted earnings per share of at least SEK 5.50 in 2026. Profits in the first quarter increased significantly compared to 2023, mainly driven by the effects of the turnaround program in our Finnish operations. Group: Higher profit driven by Finland Sales in the first quarter increased by 8 percent, mainly driven by renegotiated contracts in Finland. The lease adjusted operating profit (EBITA) increased by SEK 45m (+39 percent), an increase entirely related to the Finnish operations. Finland: Continued positive trend Sales in Attendo Finland increased by 15 percent in the quarter in local currency. Profit has strengthened significantly year over year, mainly linked to renegotiated contracts based on higher staffing requirements in care for older people and higher prices in disabled care. Occupancy in our nursing homes was in line with the previous quarter but lower than expected. The result has therefore been negatively affected by high personnel costs. The Finnish government has announced that staffing requirements in care for older people will be reduced from 0.65 to 0.60 care staff per resident from 2025. Our assessment is that this will not have a material impact on results and that occupancy can develop positively. Scandinavia: Stable profits in own operations Sales are in line with the comparison quarter despite several ended outsourcing contracts. The reported result is at the same time lower due to ended contracts and continued losses in Denmark. Our own homes, which account for the majority of our sales in Scandinavia, continue to show both underlying growth and improved profits. Occupancy is marginally higher than in the previous quarter. We are working to reverse the performance trend in Scandinavia through increased sales efforts, continued recovery in home care in Sweden and by reversing the situation in Denmark. We are making progress in the turnaround in Denmark and have, among other things, divested the last home care unit, changed leadership, strengthened quality work and expanded our sales efforts. Stronger position in LSS / I&F From the second quarter of 2024 and onwards, Team Olivia Care Sweden is part of Attendo. The acquisition strengthens our offering and our position in disabled care (LSS), individual and family care (I&F) and home care. It also gives us a better balance between our different service offerings in Sweden. The acquisition is expected to contribute to adjusted earnings by at least SEK 0.5 per share when the operations are fully integrated in 2025. At the beginning of the second quarter and in line with our strategy, we acquired an additional 8 group homes within disabled care in Sweden. Martin Tivéus, President and CEO Our customer focus, combined with offering cost-effective care to payors and solving complex care needs, means we are well positioned for the future. ===== SIDA 4 ===== Attendo | Interim report January - March 2024 4 (28) New financial targets Over the past three years, we have succeeded in reversing the development in Finland and recovered a large part of the occupancy loss due to the pandemic while strengthening employee ownership and our operational model. During the period, we have implemented a model for increased focus on quality of life, we have strengthened operational leadership through new leadership training for care managers, introduced group managers in nursing homes in both Finland and Sweden, and taken several steps forward on our digitalization journey. The result is a more stable operation, but also better results in both customer and relatives’ satisfaction, employee satisfaction and payor satisfaction. Attendo has previously set a target to reach an adjusted profit of SEK 4 per share, which still is expected to be achieved in 2024. With the clear turnaround in Finland and the acquisition of Team Olivia, we are now entering a new value creation phase, with new more forward-looking targets. In the coming years we intend to continue to strengthen the company's operational and financial position, with the goal of reaching adjusted earnings per share of at least SEK 5.50 in 2026: • Underlying operating profit growth of at least 10 percent annually, driven by increased occupancy, operational efficiency, price adjustments, new units and continuous smaller acquisitions in existing segments • The acquisition of Team Olivia Care will generate at least SEK 0.5 annually from 2025 • Continuous share repurchases have further positive impact on earnings per share Attendo maintains its current dividend target of distributing 30% of adjusted net profit and it is intended to be combined with continuous share buyback programs. The debt target, measured as adjusted net debt in relation to adjusted EBITDA, is to be between 1.5-2.5x. Long-term value creation Attendo is the oldest and leading private care company in the Nordic region, with a focus on Sweden and Finland. Needs in care for older people are expected to increase in the coming decade. The drivers are a growing number of older people and demand for providers that can handle complex care needs that local authorities and regions cannot solve on their own. We also see a strong desire from citizens to choose care solutions that suit their own needs. For over 20 years, Attendo has worked with our mission "empowering the individual", which means that we should see, support and strengthen every person in need of care. Our customer focus combined with the fact that we offer payors cost-effective care and solve complex care needs means that we are well positioned for the future. Martin Tivéus, President and CEO ===== SIDA 5 ===== Attendo | Interim report January - March 2024 5 (28) Group January - March 2024 Net sales Net sales increased by 8.5 percent to SEK 4,386m (4,044) during the quarter. Adjusted for currency effects, net sales increased by 8.0 percent, which corresponds to organic growth. Organic growth is explained by increased net sales in Attendo Finland, primarily in nursing homes. Operating profit Lease adjusted operating profit (EBITA) amounted to SEK 161m (116) and the margin was 3.7 percent (2.9). Profit increased significantly in Attendo Finland but decreased in Attendo Scandinavia. IFRS16-related effects on operating profit (EBITA) amounted to SEK 131m (125). Operating profit (EBITA) amounted to SEK 292m (241) and the operating margin to 6.7 percent (6.0). Operating profit (EBIT) amounted to SEK 278m (226), corresponding to an operating margin (EBIT) of 6.3 percent (5.6). The change is explained by the same factors as described above. Net financial items Net financial items amounted to SEK -198m (-190) in the quarter, of which net interest expenses corresponded to SEK -28m (-30). Interest expenses related to lease liability real estate in accordance with IFRS 16 amounted to SEK -162m (-163). Taxes Income tax amounted to SEK -17m (-8), corresponding to a tax rate of 21.1 percent (22.3). Profit for the period and earnings per share Profit for the period amounted to SEK 63m (28), corresponding to a basic and diluted earnings per share for parent company shareholders of SEK 0.39 (0.17). Adjusted earnings per share after dilution amounted to SEK 0.58 (0.43). Cash flow Cash flow before changes in working capital amounted to SEK 723m (641). Changes in working capital were SEK -107m (-103). Working capital was affected by that the closing balance day was during the Easter holiday. Net investments in fixed assets amounted to SEK -37m (-28). Free cash flow amounted to SEK 20m (8). Cash flow from operations was SEK 423m (361). Acquisitions of businesses amounted to SEK -4m (-4). Cash flow from investing activities amounted to SEK -41m (-32). Repurchase of shares amounted to SEK -45m (0). Cash flow from financing activities amounted to SEK -411m (-263). During the quarter, the net change in bank loans was SEK 0m (62). Total cash flow amounted to SEK -29m (66). Financial position Equity attributable to shareholders in the parent company amounted to SEK 5,435 million (5,037) as of 31 March 2024, corresponding to SEK 33.79 (31.30) per share after dilution. Net debt amounted to SEK 14,630m (15,249). Lease adjusted net debt excluding lease liability real estate amounted to SEK 1,254m (1,878). Interest-bearing liabilities amounted to SEK 15,550m (15,827) at 31 March 2024. Cash and cash equivalents at 31 March 2024 were SEK 907m (575) and Attendo had SEK 1,400m (1,488) in unutilized credit facilities. Lease adjusted net debt / lease adjusted EBITDA amounted to 1.2x (3.6x). Net debt / EBITDA amounted to 4.7x (6.5x). Beds and occupancy The total number of beds in operation in homes at the end of the quarter was 20,506 (20,923). The reduced number of beds is explained by ended outsourcing contracts in Attendo Scandinavia. Occupancy in homes at the end of the quarter was 86 percent (86). The number of beds in Own operations under construction was 571, distributed among 11 nursing homes. Lease adjusted operating profit (EBITA) per quarter (SEKm) Net sales and lease adjusted operating margin (EBITA) (SEKm), R12 Adjusted earnings per share (SEK), R12 -11 171 8 147 346 136 116 161 Q2 Q3 Q4 Q1 2022 2023 2024 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 0 5,000 10,000 15,000 20,000 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 Q4 23 Q1 24 Net sales Lease adj. EBITA margin 1.03 1.76 2.41 3.02 3.17 Q1 23 Q2 23 Q3 23 Q4 23 Q1 24 ===== SIDA 6 ===== Attendo | Interim report January - March 2024 6 (28) Cash Flow in Summary (alternative performance measure) Net Debt (alternative performance measure) Jan-Dec SEKm 2024 2023 R12 2023 Operating profit (EBITDA) 748 665 3,128 3,045 Paid income tax and other non-cash items -25 -24 -32 -31 Cash flow before changes in working capital 723 641 3,096 3,014 Changes in working capital -107 -103 8 12 Cash flow after changes in working capital 616 538 3,104 3,026 Net investments -37 -28 -142 -133 Operating cash flow 579 510 2,962 2,893 Interest received/paid -31 -14 -145 -128 Interest expense for and repayment of lease liabilities of real estate -528 -488 -2,081 -2,041 Free cash flow 20 8 736 724 Total cash flow -29 66 327 422 Q1 SEKm 2024 2023 2024 2023 Interest-bearing liabilities and provisions 2,161 2,453 15,537 15,824 Cash and cash equivalents -907 -575 -907 -575 Net debt 1,254 1,878 14,630 15,249 Net debt / EBITDA 1.2x 3.6x 4.7x 6.5x * Excluding lease liabilities of real estate Lease adjusted* Reported 31 Mar ===== SIDA 7 ===== Attendo | Interim report January - March 2024 7 (28) Sustainable care Attendos shall create value for customers and relatives, employees and payors through high-quality care that meets future needs, while acting responsibly in society and towards the environment and climate. Continued positive developments in customer and relatives’ satisfaction Evidence-based quality of life measures show what difference Attendo makes Customer satisfaction The positive trend in customer satisfaction continues. The weighted cNPS for the Group as a whole amounted to 39 (38) in the most recent measurements. The development reflects Attendo's efforts to establish working methods that enable each local unit to identify and take actions that improve the customer experience. The focus in recent quarters has been to strengthen local managers' ability to follow the unit's results and to ascertain ongoing satisfaction reviews with customers, employees and relatives, led by specially trained employees. Relatives satisfaction Attendo also measures relatives’ satisfaction to continuously develop the relationship with the persons close to the customer. The weighted relatives satisfaction (rNPS) for the group as a whole was 41 in the latest measurements, a clear improvement from 29 in the previous year. This outcome is also a reflection of Attendo’s long-term and structured efforts strengthen dialogue and take swift actions when improvement areas are identified. Attendo has been working to implement evidence-based quality of life outcome measurements for several years. In Finland, the Residence Assessment Instrument (RAI) is used, linked to the legal requirement to use RAI within elderly care. In Scandinavia, a similar method is used, but based on the Adult Social Care Outcomes Toolkit (ASCOT). Both instruments are validated by research and designed to measure and follow up key aspects of the quality of life of an individual in a social care setting. Based on structured interviews with care recipients and close monitoring by trained staff, the methods provide outcome data of the perceived quality of life and how it develops. The outcome of the RAI method is an index score, reflecting the dimensions of the assessment. From the ASCOT method, the outcome is a gain score (-0.17 to a maximum of +1) that represents the improvement in quality of life due to the care provided. The overall quality of life score in Attendo Finland in the latest RAI measurements was 5.7, an improvement from 5.6 in the previous quarter (scale from 1 to 10). Over time, RAI scores from both public and private care operations are expected to be made available, allowing for national benchmarking. In Scandinavia, the gain score from the ASCOT-method was 0.72 on average during the first quarter 2024 (-). The processes and insights from the quality of life measurements are continuously being developed, with the aim to systematically complement the care planning and improve the care experience. ===== SIDA 8 ===== Attendo | Interim report January - March 2024 8 (28) Sustainable care Non-financial key figures Attendo works systematically and purposefully with sustainability. Every quarter, we report the latest key figures in order to report the outcome of our work. Quality audits and deviations Attendo has strict procedures for handling deviations in the care operations. This includes procedures for reporting, managing and following up on any deviations from internal guidelines or working methods, as well as serious incidents that have led to or risked leading to care related injuries for individuals (Lex Sarah and Lex Maria in Sweden). Scandinavia During the first quarter, a total of 9 cases from Sweden were reported to the supervisory authority IVO according to Lex Sarah or Lex Maria. Finland In Finland, during the first quarter, 1 case was opened by the supervisory authority AVI and 1 case was closed. The total number of open cases is 14 at the end of the quarter. The surveillance of elderly care is increasingly being transferred to the welfare regions, resulting in a lower number of open AVI cases. As the roles and systems develop, Attendo will update its reporting in order to provide the most accurate reflection of ongoing cases. Key figures Q1 2024 Q1 2023 Customer satisfaction cNPS (-100 to +100) 39 38 Payor satisfaction (pSAT) 4/5 - Relatives satisfaction rNPS (-100 to +100) 41 29 Number of customers 26 600 27 600 New beds opened in own units, R12 98 272 Employee satisfaction eNPS (-100 to +100) 20 6 Measuring and following up satisfaction among customers, relatives, employees and payors is an important part of Attendo's work for sustainable care. ===== SIDA 9 ===== Attendo | Interim report January - March 2024 9 (28) Business area Finland Continued profit improvement January - March 2024 Net sales in Attendo Finland amounted to SEK 2,714m (2,352), corresponding to a growth of 15.4 percent. Adjusted for currency effects, net sales increased by 14.5 percent, equivalent to organic growth. The growth is explained by increased net sales mainly in nursing homes due to price adjustments. Occupancy was slightly lower than in the comparison quarter and in line with the fourth quarter of 2023. Lease adjusted operating profit (EBITA) amounted to SEK 138m (73) and the margin was 5.1 percent (3.1). The increase in earnings is primarily explained by higher price increases than cost increases in care for older people and disabled care. Since the occupancy development in our nursing homes was slower than expected, profits have been negatively affected by higher personnel costs. In Finland, nursing homes must have staffing in line with the staff requirements before new customers can move in. IFRS16-related effects on operating profit (EBITA) amounted to SEK 81m (77). Operating profit (EBITA) amounted to SEK 220m (150) and the operating margin (EBITA) amounted to 8.1 percent (6.4). Currency effects amounted to SEK 2m. The number of beds under construction in own operations at the end of the quarter amounted to 343 beds. Attendo Finland won a contract for meal services with estimated annual sales of about SEK 100m, which has not yet started. Net sales and operating profit Net sales and lease adjusted operating margin (EBITA) (MSEK), R12 Jan-Dec SEKm 2024 2023 2023 Net sales 2,714 2,352 10,458 Lease adjusted operating profit (EBITA) 138 73 551 Lease adjusted operating margin (EBITA), % 5.1 3.1 5.3 Operating profit (EBITA) 220 150 946 Operating margin (EBITA), % 8.1 6.4 9.0 Q1 -2% 0% 2% 4% 6% 8% 0 2,000 4,000 6,000 8,000 10,000 12,000 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 Q4 23 Q1 24 Net sales Lease adjusted EBITA margin ===== SIDA 10 ===== Attendo | Interim report January - March 2024 10 (28) Business area Scandinavia Stable development in own operations in Sweden January - March 2024 Net sales in Attendo Scandinavia amounted to SEK 1,672m (1,692), representing a decrease of 1.2 percent both before and after currency effects. The decrease is explained by ended outsourcing contracts. Net sales increased in nursing homes in own operations. Occupancy in homes increased compared to the comparison quarter and also increased slightly compared to the fourth quarter of 2023. Lease adjusted operating profit (EBITA) amounted to SEK 43m (61), corresponding to a margin of 2.6 percent (3.6). The lower profit in Scandinavia is explained by ended outsourcing contracts and lower result in Denmark. It is mainly a number of profitable outsourcing contracts that were ended in the fourth quarter of 2023 that now affect the comparison with the previous year negatively. The Danish operations continued to show losses in the first quarter. The ongoing turnaround program is progressing. The leadership has been changed, the quality of operations has improved and we see opportunities to gradually regain occupancy in the coming quarters. Profits increased in own homes in Sweden, both in nursing homes and in group homes for people with disabilities. The improvement is driven by higher occupancy and price adjustments. IFRS16-related effects on operating profit amounted to SEK 50m (48). Operating profit (EBITA) amounted to SEK 93m (109), corresponding to an operating margin (EBITA) of 5.6 percent (6.4). The number of beds under construction in own operations amounted to 228 at the end of the quarter. A couple of outsourcing contracts ended during the quarter. Estimated annual sales for outsourcing contracts that have been won but not yet started and outsourcing contracts that have been lost but not yet ended are estimated to be SEK -231m net. The contracts will end or start mainly in the third and fourth quarters of 2024. Net sales and operating profit Net sales and lease adjusted operating margin (EBITA) (MSEK), R12 Jan-Dec SEKm 2024 2023 2023 Net sales 1,672 1,692 6,829 Lease adjusted operating profit (EBITA) 43 61 274 Lease adjusted operating margin (EBITA), % 2.6 3.6 4.0 Operating profit (EBITA) 93 109 468 Operating margin (EBITA), % 5.6 6.4 6.9 Q1 0% 2% 4% 6% 8% 0 2,000 4,000 6,000 8,000 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 Q4 23 Q1 24 Net sales Lease adjusted EBITA margin ===== SIDA 11 ===== Attendo | Interim report January - March 2024 11 (28) Operational data Finland Scandinavia Customers and beds Net sales by service offering, %. Q1 2023 Q2 2023 Q3 2023 Q4 2023 Q1 2024Number of beds in homes in operation¹ Number of beds in homes in operation¹ 13,962 14,006 14,029 13,999 14,022 Occupancy in homes¹, % 86 85 86 85 85 Number of opened beds² - 86 - - - Number of beds, construction start in the quarter² 58 15 56 113 - Number of beds under construction² 242 174 230 343 343 Number of home care customers 493 479 457 458 489 1) All homes. 2) Own homes. Q1 2023 Q2 2023 Q3 2023 Q4 2023 Q1 2024Number of beds in homes in operation¹ Number of beds in homes in operation¹ 6,961 6,864 6,834 6,576 6,484 Occupancy in homes¹, % 86 87 87 87 87 Number of opened beds² 58 - 12 - - Number of beds, construction start in the quarter² - - 62 106 - Number of beds under construction² 83 78 122 228 228 Number of home care customers 8,180 7,869 8,028 7,964 7,823 1) All homes. 2) Own homes. 72 9 11 7 Care for older people Disabled care Individual and family care and social psychiatry Other (Rehab, meal svcs., etc.) 80 13 7 0 Care for older people Disabled care Individual and family care and social psychiatry Other ===== SIDA 12 ===== Attendo | Interim report January - March 2024 12 (28) Other information Acquisitions No acquisitions were made during the quarter. Number of shares The total number of shares amounts to 161,386,592. Attendo holds 1,633,845 treasury shares and the total number of outstanding shares on 31 March 2024 amounted to 159,752,747. During the first quarter of 2024, Attendo has repurchased 1,180,148 shares as part of the repurchase program announced on 7 February and implemented during the period 9 February 2024 to 24 April 2024. Number of employees The average number of annual employees in the first quarter was 21,563 (20,699). Related party transactions Transactions with related parties are described in the annual report. Related-party transactions take place on market terms. There were no significant transactions with related parties during the period. The parent company, Attendo AB (publ) The business of the parent company is to provide services to the subsidiaries and manage shares in subsidiaries. The company’s expenses relate mainly to executive salaries, directors’ fees and costs for external consultants. Net sales for the period January-March amounted to SEK 5m (5), and were entirely related to services provided to subsidiaries. The loss for the period after financial items amounted to SEK -9m (-8). At the end of the period, cash and cash equivalents amounted to SEK 12m (0), shares in subsidiaries to SEK 6,494m (6,494) and non-restricted equity SEK 6,574m (6,658). Seasonal and calendar effects Attendo’s profitability is affected by factors including seasonal variations, weekends and national public holidays. For Attendo, public holidays and weekends have a negative effect on profitability mainly due to wage compensation for unsocial working hours. For example, profitability is affected by Easter in either the first or second quarter, depending on the quarter in which Easter falls, while the first and fourth quarters are affected by the Christmas and New Year’s holidays. Roundings Note that roundings occur in text, charts and tables. Significant events after the balance sheet date On 2 April, Attendo completed the acquisition of Team Olivia's Swedish care business, excluding personal assistance, by acquiring 100 percent of the shares and votes in a newly formed company containing relevant assets and subsidiaries. Attendo thereby strengthens the position in disabled care (LSS), individual and family care (IOF) and home care in Sweden. The acquired business has annual sales of approximately SEK 1,350m and a lease adjusted operating profit of approximately SEK 130m. The purchase price amounted to SEK 950m on a cash and debt-free basis. Attendo has initiated the process of preparing a purchase price allocation. Annual General Meeting Attendo AB's Annual General Meeting will be held on 24 April 2024 at 16:30 in Danderyd. The resolutions will be announced in a communiqué after the meeting. Risks and uncertainties Attendo works systematically with risk assessment and management as a central part of Attendo's strategic process, where risks in relation to the company's ability to achieve its strategic and financial goals are evaluated in a structured and regular manner. The main risks that may affect the company's ability to achieve its financial and strategic objectives in the short to medium term are the shortage of qualified staff, the negative impact of strained public finances on local decisions on care, and the continued high rate of inflation and high interest rates. The risks and how Attendo works to manage them are described in more detail in Attendo's annual report (see section Risks and risk management in the annual report for 2023, pages 49-52). ===== SIDA 13 ===== Attendo | Interim report January - March 2024 13 (28) Accounting principles The group applies International Financial Reporting Standards (IFRS) and interpretations from IFRIC, as adopted by the European Union, the Swedish Financial Reporting Board’s standard RFR 1 Supplementary Accounting Rules for Groups and related interpretations and the Swedish Annual Accounts Act. This interim report has been prepared according to IAS 34 Interim Financial Reporting and the Swedish Annual Accounts Act and should be read together with the annual report for 2023. The most significant accounting policies under IFRS, the reporting norm applied in preparing this interim report, are set forth in Note C1 on pages 64-68 of the annual report for 2023, which were applied to the preparation of this interim report. The interim information on pages 1-12 is an integrated part of this financial report. The parent company’s financial statements are prepared in accordance with the Swedish Annual Accounts Act and the Swedish Financial Reporting Board’s recommendation, RFR 2 Accounting for Legal Entities. The interim report has not been reviewed by the company’s auditors. This interim report is a translation of the Swedish report. Outlook Attendo does not publish forecasts. Danderyd, 24 April 2024 Martin Tivéus President and CEO ===== SIDA 14 ===== Financial statements ===== SIDA 15 ===== Attendo | Interim report January - March 2024 15 (28) Consolidated Income Statement Consolidated Comprehensive Income Jan-Dec SEKm 2024 2023 2023 Net sales 4,386 4,044 17,287 Other operating income 7 11 40 Total revenue 4,393 4,055 17,327 Personnel costs -2,897 -2,665 -11,370 Other external costs -748 -725 -2,912 Operating profit before amortization and depreciations (EBITDA) 748 665 3,045 Amortization and depreciation of tangible and intangible assets -456 -424 -1,712 Operating profit after depreciation (EBITA) 292 241 1,333 Operating margin (EBITA), % 6.7 6.0 7.7 Amortization and write-down of acquisition related intangible assets -14 -15 -59 Operating profit (EBIT) 278 226 1,274 Operating margin (EBIT), % 6.3 5.6 7.4 Net financial items -198 -190 -796 Profit before tax 80 36 478 Income tax -17 -8 -102 Profit for the period 63 28 376 Profit margin, % 1.4 0.7 2.2 Profit for the period attributable to: Parent company shareholders 63 28 376 Basic earnings per share, SEK 0.39 0.17 2.33 Diluted earnings per share, SEK 0.39 0.17 2.33 Average number of shares outstanding, basic, thousands 160,563 160,933 160,933 Average number of shares outstanding, diluted, thousands 160,841 160,940 161,027 Q1 Jan-Dec SEKm 2024 2023 2023 Profit for the period 63 28 376 Other comprehensive income for the period Items that will not be reclassified to profit or loss Remeasurements of defines benefit pension plans, net of tax 5 1 0 Items that may be reclassified to profit or loss Exchange rate differences on translating foreign operations attributable to the parent company 48 7 -18 Other comprehensive income for the period 53 8 -18 Total comprehensive income for the period 116 36 358 Total comprehensive income attributable to: Parent company shareholders 116 36 358 Q1 ===== SIDA 16 ===== Attendo | Interim report January - March 2024 16 (28) Consolidated Balance Sheet SEKm 31 Mar 2024 31 Mar 2023 31 Dec 2023 ASSETS Non-current assets Goodwill 7,295 7,238 7,197 Other intangible assets 425 496 431 Equipment 634 632 626 Right-of-use assets 11,934 12,017 11,248 Financial assets 495 533 457 Total non-current assets 20,783 20,916 19,959 Current assets Trade receivables 1,762 1,558 1,564 Other current assets 478 464 447 Cash and cash equivalents 907 575 922 3,147 2,597 2,933 Assets held for sale 1 1 1 Total current assets 3,148 2,598 2,934 Total assets 23,931 23,514 22,893 SEKm 31 Mar 2024 31 Mar 2023 31 Dec 2023 EQUITY and LIABILITIES Equity Equity attributable to the parent company shareholders 5,435 5,037 5,363 Total equity 5,435 5,037 5,363 Non-current liabilities Liabilities to credit institutions 2,128 2,414 2,073 Long-term lease liabilities¹ 11,904 12,039 11,294 Provisions for post-employment benefits 0 0 0 Long term provisions 100 101 97 Other non-current liabilities 141 166 136 Total non-current liabilities 14,273 14,720 13,600 Current liabilities Liabilities to credit institutions - - 0 Short-term lease liabilities² 1,518 1,374 1,381 Trade payables 481 347 506 Short-term provisions 49 36 51 Other current liabilities 2,175 2,000 1,992 Total current liabilities 4,223 3,757 3,930 Liabilities held for sale 0 0 0 Total current liabilities 4,223 3,757 3,930 TOTAL EQUITY AND LIABILITIES 23,931 23,514 22,893 1) Long-term lease liabilities include car leases amounting to SEK 8 (10m) and full year 2023 19. 2) Short-term lease liabilities include car leases amounting to SEK 38m (32m) and full year 2023 23. ===== SIDA 17 ===== Attendo | Interim report January - March 2024 17 (28) Consolidated Statement of Changes in Equity Consolidated Cash Flow Statement SEKm 31 Mar 2024 31 Mar 2023 31 Dec 2023 Opening balance 5,363 5,001 5,001 Total comprehensive income attributable to: The parent company shareholders 116 36 358 Transactions with owners Warrants - - 1 Repurchase of own shares -45 - - Share-savings plan 1 - 3 Total transactions with owners -44 - 4 Closing balance 5,435 5,037 5,363 Equity attributable to: Parent company shareholders 5,435 5,037 5,363 Jan-Dec Operational cash flow (APM), SEKm 2024 2023 2023 Operating profit (EBITA) 292 241 1,333 Depreciation 456 424 1,712 Paid income tax -21 -19 -56 Other non-cash items -4 -5 25 Cash flow before changes in working capital 723 641 3,014 Changes in working capital -107 -103 12 Cash flow after changes in working capital 616 538 3,026 Investments on tangible and intangible assets -38 -34 -149 Divestments of tangible and intangible assets 1 6 16 Operating cash flow 579 510 2,893 Interest received/paid -31 -14 -128 Interest expense for lease liabilities of real estate -162 -163 -664 Repayment of lease liabilities -366 -325 -1,377 Free cash flow 20 8 724 Acquisition of operations -4 -4 -52 Warrants - - 2 Repurchase of own shares -45 - - Repayment of loans - -50 -364 New borrowings - 112 112 Total cash flow -29 66 422 Cash and cash equivalents at the beginning of the period 922 507 507 Effect of exchange rate changes on cash 14 2 -7 Cash and cash equivalents at the end of the period 907 575 922 Jan-Dec Cash flow according to IFRS, SEKm 2024 2023 2023 Cash flow from operations 423 361 2,234 Cash flow from investing activities -41 -32 -185 Cash flow from financing activities -411 -263 -1,627 Total cash flow -29 66 422 Q1 Q1 ===== SIDA 18 ===== Attendo | Interim report January - March 2024 18 (28) Summary of Segments SEKm Q1 2024 Q1 2023 Full-year 2023 Q1 2024 Q1 2023 Full-year 2023 Q1 2024 Q1 2023 Full-year 2023 Q1 2024 Q1 2023 Full-year 2023 Net sales 1,672 1,692 6,829 2,714 2,352 10,458 - - - 4,386 4,044 17,287 Net sales, own operations 1,352 1,280 5,252 2,633 2,290 10,190 - - - 3,985 3,570 15,442 Net sales, outsourcing 320 412 1,577 81 62 268 - - - 401 474 1,845 Lease adjusted operating profit (EBITA) 43 61 274 138 73 551 -20 -18 -80 161 116 745 Lease adjusted op. margin (EBITA),% 2.6 3.6 4.0 5.1 3.1 5.3 - - - 3.7 2.9 4.3 Operating profit (EBITA) 93 109 468 220 150 946 -20 -18 -80 292 241 1,333 Operating margin (EBITA), % 5.6 6.4 6.9 8.1 6.4 9.0 - - - 6.7 6.0 7.7 Scandinavia Finland Other and eliminations Group ===== SIDA 19 ===== Attendo | Interim report January - March 2024 19 (28) Net Financial Items Net Debt Investments Financial Assets and Liabilities The table shows Attendo's significant financial assets and liabilities. Assets and liabilities reported as other non-current receivables and trade receivables and other financial liabilities are measured at amortized cost. The fair value of all financial assets and liabilities is consistent with the carrying amount. For a complete table and further information see Attendo's annual report 2023, note C25. Collateral and Contingent Liabilities Jan-Dec SEKm 2024 2023 2023 Net interest expense (excluding lease liabilities for real estate) -28 -30 -121 Interest expense, lease liabilities for real estate -162 -163 -664 Other -8 3 -11 Net financial items -198 -190 -796 Q1 31 Dec SEKm 2024 2023 2023 Interest-bearing liabilities 15,550 15,827 14,748 Provision for post-employment benefits -13 -3 -7 Cash and cash equivalents -907 -575 -922 Net debt 14,630 15,249 13,819 Lease liability real estate -13,376 -13,371 -12,633 Lease adjusted net debt 1,254 1,878 1,186 31 Mar Jan-Dec SEKm 2024 2023 2023 Investments Investments in intangible assets 0 3 10 Investments in tangible assets 38 34 139 Divestments of tangible and intangible assets -1 -9 -16 Total net investments 37 28 133 Intangible assets acquired through business combination Goodwill 0 1 1 Customer relations 0 4 4 Other - - - Total intangible assets acquired through business combination 0 5 5 Q1 SEKm 31 Mar 2024 31 Mar 2023 31 Dec 2023 ASSETS Financial assets measured at amortised cost Other long term assets 65 59 60 Trade receivables 1,762 1,558 1,564 Cash and cash equivalents 907 575 922 Total financial assets 2,734 2,192 2,546 LIABILITIES Financial liabilities at fair value through profit or loss or equity Contingent considerations 51 56 53 Financial liabilities measured at amortised cost Borrowings 2,128 2,414 2,073 Trade payables 481 347 506 Total financial liabilities 2,660 2,817 2,632 SEKm 31 Mar 2024 31 Mar 2023 31 Dec 2023 Assets pledged as collateral 81 72 74 Contingent liabilities¹ 1,808 2,494 1,712 1) Leases of assets not yet in use are reported in contingent liabilities. ===== SIDA 20 ===== Attendo | Interim report January - March 2024 20 (28) Adjusted Earnings per Share Q1 2024 Adjusted Earnings per Share Q1 2023 SEKm Reported Acq.¹ IFRS 16² Total adj. Adjusted earnings Net sales 4,386 - - - 4,386 Other operating income 7 - 0 0 7 Operating profit before amortization and depreciation (EBITDA) 748 - -527 -527 221 Amortization and depreciation of tangible and intangible assets -456 - 396 396 -60 Operating profit (EBITA) 292 - -131 -131 161 Amortization and write-down of acquisition related intangible assets -14 14 - 14 - Operating profit (EBIT) 278 14 -131 -117 161 Net financial items -198 - 162 162 -36 Profit before tax (EBT) 80 14 31 45 125 Income tax -17 -3 -11 -14 -31 Profit for the period 63 11 20 31 94 Profit for the period attributable to: The parent company shareholders 63 11 20 31 94 Average number of shares outstanding, diluted, thousands 160,841 160,841 160,841 160,841 160,841 Earnings per share diluted, SEK 0.39 0.07 0.12 0.19 0.58 Profit for the period attributable to the parent company shareholders excluding amortization of acquisition related intangible assets and items affecting comparability (1)and IFRS 16 (2) and related tax effects divided with the average number of shares outstanding, after dilution. SEKm Reported Acq.¹ IFRS 16² Total adj. Adjusted earnings 3;3 Net sales 4,044 - - - 4,044 Other operating income 11 - - - 11 Operating profit before amortization and depreciation (EBITDA) 665 - -488 -488 177 Amortization and depreciation of tangible and intangible assets -424 - 363 363 -61 Operating profit (EBITA) 241 - -125 -125 116 Amortization and write-down of acquisition related intangible assets -15 15 - 15 - Operating profit (EBIT) 226 15 -125 -110 116 Net financial items -190 - 163 163 -27 Profit before tax (EBT) 36 15 38 53 89 Income tax -8 -3 -8 -11 -19 Profit for the period 28 12 30 42 70 Profit for the period attributable to: The parent company shareholders 28 12 30 42 70 Average number of shares outstanding, diluted, thousands 160,940 160,940 160,940 160,940 160,940 Earnings per share diluted, SEK 0.17 0.07 0.19 0.26 0.43 Profit for the period attributable to the parent company shareholders excluding amortization of acquisition related intangible assets and items affecting comparability (1)and IFRS 16 (2) and related tax effects divided with the average number of shares outstanding, after dilution. ===== SIDA 21 ===== Attendo | Interim report January - March 2024 21 (28) Adjusted Earnings per Share Jan-Dec 2023 SEKm Reported Acq.¹ IFRS 16² Total adj. Adjusted earnings 3;3 Net sales 17,287 - - - 17,287 Other operating income 40 - -7 -7 33 Operating profit before amortization and depreciation (EBITDA) 3,045 - -2,047 -2,047 998 Amortization and depreciation of tangible and intangible assets -1,712 - 1,459 1,459 -253 Operating profit (EBITA) 1,333 - -588 -588 745 Amortization and write-down of acquisition related intangible assets -59 59 - 59 - Operating profit (EBIT) 1,274 59 -588 -529 745 Net financial items -796 - 664 664 -132 Profit before tax (EBT) 478 59 76 135 613 Income tax -102 -12 -12 -24 -126 Profit for the period 376 47 64 111 487 Profit for the period attributable to: The parent company shareholders 376 47 64 111 487 Average number of shares outstanding, diluted, thousands 161,027 161,027 161,027 161,027 161,027 Earnings per share diluted, SEK 2.33 0.29 0.40 0.69 3.02 Profit for the period attributable to the parent company shareholders excluding amortization of acquisition related intangible assets and items affecting comparability (1)and IFRS 16 (2) and related tax effects divided with the average number of shares outstanding, after dilution. ===== SIDA 22 ===== Attendo | Interim report January - March 2024 22 (28) Key Figures Key Figures per Share Jan-Dec 2024 2023 2023 Organic growth % 8.0 8.9 12.7 Acquired growth % - 2.9 1.2 Change in currencies % 0.5 4.4 5.4 Operating margin (EBITA), R12 % 7.8 5.1 7.7 Lease adjusted operating margin (EBITA), R12 % 4.5 1.9 4.3 Working capital SEKm -466 -360 -538 Return on capital employed % 6.3 3.6 6.4 Net debt to equity ratio times 2.7 3.0 2.6 Equity to asset ratio % 23 21 23 Net debt/EBITDA R12 times 4.7 6.5 4.5 Lease adjusted net debt / Lease adjusted EBITDA R12 times 1.2 3.6 1.2 Free cash flow SEKm 20 8 724 Net investments SEKm -37 -28 -133 Average number of employees 21,563 20,699 21,511 Q1 jan-dec Key data per share 2024 2023 2023 Earnings per share, basic SEK 0.39 0.17 2.33 Earnigns per share, diluted SEK 0.39 0.17 2.33 Adjusted earnings per share, diluted SEK 0.58 0.43 3.02 Equity per share, basic SEK 33.85 31.30 33.32 Equity per share, diluted SEK 33.79 31.30 33.31 Average number of shares outstanding, basic thousands 160,563 160,933 160,933 Average number of shares outstanding, diluted thousands 160,841 160,940 161,027 Number of shares, end of period thousands 161,387 161,387 161,387 Number of treasury shares, end of period thousands 1,634 454 454 Number of shares outstanding, end of period thousands 159,753 160,933 160,933 Q1 ===== SIDA 23 ===== Attendo | Interim report January - March 2024 23 (28) Quarterly Data SEKm Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 Q4 23 Q1 24 Total net sales 3,546 3,679 3,789 4,044 4,333 4,488 4,422 4,386 - Net sales, Scandinavia 1,631 1,670 1,691 1,692 1,701 1,737 1,699 1,672 - Net sales, Finland 1,915 2,009 2,098 2,352 2,632 2,751 2,723 2,714 Lease adjusted operating profit (EBITDA) 46 228 66 177 209 416 196 221 Lease adjusted operating profit (EBITA) -11 171 8 116 147 346 136 161 Lease adjusted operating margin (EBITA), % -0.3 4.7 0.2 2.9 3.4 7.7 3.1 3.7 Operating profit (EBITDA) 481 673 513 665 720 963 697 748 Operating profit (EBITA) 106 295 131 241 283 534 275 292 Operating margin (EBITA), % 3.0 8.0 3.5 6.0 6.5 11.9 6.2 6.7 Profit for the period -63 95 -44 28 60 230 58 63 Profit margin, % -1.8 2.6 -1.2 0.7 1.4 5.1 1.3 1.4 Earnings per share basic, SEK -0.39 0.59 -0.27 0.17 0.37 1.43 0.36 0.39 Earnings per share diluted, SEK -0.39 0.59 -0.27 0.17 0.37 1.43 0.36 0.39 Adjusted earnings per share diluted, SEK -0.14 0.80 -0.07 0.43 0.60 1.45 0.54 0.58 Average number of employees 20,780 21,640 20,403 20,699 21,994 22,236 21,116 21,563 Operational data Number of units in operation¹ 705 707 705 712 710 704 685 677 Number of beds in homes² 21,062 21,082 20,932 20,923 20,870 20,863 20,575 20,506 Occupancy in homes, %² 84 85 85 86 86 86 86 86 Number of opened beds³ 84 130 - 58 86 12 - - Number of beds, construction start in the quarter³ 5 - 101 58 15 118 219 - Number of beds under construction³ 354 224 325 325 252 352 571 571 1) All units in all contract models and segments. 2) All homes. 3) Own homes. ===== SIDA 24 ===== Attendo | Interim report January - March 2024 24 (28) Parent Company Income Statement Parent Company Balance Sheet Jan-Dec SEKm 2024 2023 2023 Net sales 5 5 19 Personnel costs -10 -9 -37 Other external costs -4 -4 -12 Operating profit -9 -8 -30 Net financial items Profit after financial items -9 -8 -30 Group contributions - - -167 Profit before tax -9 -8 -197 Results of commission 39 55 181 Income tax -7 -12 -12 Profit for the period 23 35 -28 Q1 SEKm 31 Mar 2024 31 Mar 2023 31 Dec 2023 ASSETS Non-current assets Shares in subsidiaries 6,494 6,494 6,494 Total non-current assets 6,494 6,494 6,494 Current assets Receivables to group companies 102 174 188 Other receivables 2 18 20 Cash and cash equivalents 12 0 0 Total current assets 116 192 208 Total assets 6,610 6,686 6,702 EQUITY AND LIABILITIES Equity 6,575 6,659 6,597 Current liabilities Liabilities to group companies 18 14 94 Other liabilities 17 13 11 Total current liabilities 35 27 105 TOTAL EQUITY AND LIABILITIES 6,610 6,686 6,702 ===== SIDA 25 ===== Introduction Quality & sustainability Financial reports Attendo | Interim report January - March 2024 25 (28) About Attendo Attendo was founded in 1985 and is the largest care company in the Nordic region. We have almost 35,000 employees at around 800 operations in 300 municipalities and regions in Finland, Sweden and Denmark*. Attendo invests in new capacity and leads the development of quality, innovations and new, cost-effective ways of working in Nordic care. All our operations are based on our vision - to provide better care to more people. We provide care for older people, care for people with disabilities, and individual and family care to about 30,000 customers. Our mission is to empower the individual, which means that we see, support and strengthen every person. Our values - care, commitment and competence - guide us in every action, every day. * Including Team Olivia care Attendo operates through two business areas, Attendo Finland and Attendo Scandinavia. Our service offering consists of: • Care for older people Nursing homes for older people with dementia or somatic needs and home care services, which usually involve a comprehensive approach to care, meals, cleaning, laundry, evening and night-time services and home health care. • Disabled care Housing and daily activities for people of different ages and with different disabilities or care needs. We also offer respite care for relatives through short-term accommodation, as well as respite care and accompanying services. • Other care Social psychiatry and rehabilitation as well as other individualized care efforts in housing and day and school activities. We also offer individual and family care in consultant- supported family homes, crisis and emergency accommodation, HVB homes, addiction care and supported housing. Attendo also provides meal services and recruitment of care staff. Attendo mainly provide activities under our own operations, where we provide care in units/facilities under our own control, or home care under customer choice schemes. We also provide outsourced activities, where units/facilities are controlled by the public payor, or home care services on a contractual basis. Attendo's payors are usually a local or regional authority (municipality or welfare region), but the contract form and contract length vary depending on the contract model and service offering. Our own operations are normally based on freedom of choice systems or framework agreements while outsourcing operations are based on tendered outsourcing contracts. The contracts usually run for a period of 2-5 years. ===== SIDA 26 ===== Introduction Quality & sustainability Financial reports Attendo | Interim report January - March 2024 26 (28) Definitions of performance measures and alternative performance measures (APM) Financial Acquired growth (APM) The net between the increase in the company's net sales from businesses and operations acquired during the past 12 months and the loss of net sales from businesses and operations divested during the past 12 months in relation to the comparable period’s net sales. Adjusted earnings per share (APM) Profit or loss for the period attributable to the parent company shareholders excluding effects from amortization and impairment of acquisition related intangible assets, IFRS 16 as well as items affecting comparability and related tax items divided by the number of outstanding shares after dilution. See tables Adjusted earnings per share for more information. Capital employed Equity plus interest-bearing liabilities and provisions for post-employment benefits. See Note C33 Reconciliation of alternative performance measures in the 2023 Annual Report for a full year reconciliation. Cash and cash equivalents Cash and bank balances, short-term investments and derivatives with a positive fair value. Earnings per share Profit or loss for the period attributable to the parent company shareholders divided by the average number of outstanding shares. Calculated both before (basic) and after dilution. Equity/assets ratio Equity divided by total assets. Equity per share Equity attributable to the parent company shareholders divided by the average number of outstanding shares. Calculated both before (basic) and after dilution. Free cash flow (APM) Free cash flow is a measure of the cash and cash equivalents the group generates in operating activities and investing activities. The performance measure is defined as operating cash flow after changes in working capital, cash flow from investments in and divestments of tangible and intangible assets, received/ paid interest as well as interest expense for lease liabilities of real estate and repayment of lease liabilities according to IFRS 16. See the table Consolidated cash flow for reconciliation and Note C33 Reconciliation of alternative key figure calculations in the Annual Report 2023 for reconciliation on a full year basis. Items affecting comparability Items whose effects on profit are important to note when comparing profit for the period with previous periods, such as significant impairment losses and other significant non-recurring costs or income. Lease adjusted EBITA (APM) See the definition of operating profit (EBITA) below. Lease adjusted operating profit (EBITA) is operating profit according to the previous reporting standard IAS 17, i.e. excluding the effects of the implementation of IFRS 16. Car leases were reported as finance leases under the previous standard. Consequently, it is the effects of leases of real estate under IFRS 16 that differentiate operating profit from lease adjusted operating profit. See tables Adjusted earnings per share for more information. Lease adjusted EBITDA (APM) See the definition of operating profit (EBITDA) below. Lease adjusted operating profit (EBITDA) is operating profit according to the previous accounting standard IAS 17, i.e. excluding the effects of the implementation of IFRS 16. Car leases were reported as finance leases under the previous standard. Consequently, it is the effects of leases of real estate under IFRS 16 that differentiate operating profit from lease adjusted operating profit. See tables Adjusted earnings per share for more information. Lease adjusted net debt (APM) See the definition of net debt below. Lease adjusted net debt is net debt according to the previous reporting standard IAS 17, i.e. excluding the IFRS 16 effect on lease liabilities attributable to right-of-use assets for real estate. See tables Net debt for more information. Lease adjusted net debt / lease adjusted EBITDA (APM) Lease adjusted net debt in relation to lease- adjusted EBITDA R12. Lease adjusted operating margin, (EBITA) (APM) Lease adjusted operating profit (EBITA) divided by net sales. Lease adjusted operating margin, (EBITDA) (APM) Lease adjusted operating profit (EBITDA) divided by net sales. Net debt (APM) Net debt is a way of describing the group's indebtedness and its ability to repay its debts with cash and cash equivalents if all debts were to be due for payment today. Net debt is defined as interest-bearing liabilities plus provisions for post-employment benefits minus cash and cash equivalents. Net debt is presented both including and excluding lease liabilities attributable to right-of-use assets for real estate. See tables Net debt in this report for a reconciliation of net debt. ===== SIDA 27 ===== Introduction Quality & sustainability Financial reports Attendo | Interim report January - March 2024 27 (28) Net debt / EBITDA (APM) Net debt in relation to operating profit (EBITDA) R12. Net debt to equity ratio (APM) Net debt divided by equity. Net investments The net of investments in and divestments of tangible and intangible assets, excluding acquisitions and divestment of operations as well as investments in and divestments of assets held for sale. Operating margin (EBIT margin) Operating profit or loss (EBIT) divided by net sales. Operating margin (EBITA margin) Operating profit or loss (EBITA) divided by net sales. Operating margin (EBITDA margin) Operating profit or loss (EBITDA) divided by net sales. Operating profit (EBIT) (APM) Attendo reports operating profit (EBIT) as a performance measure because it shows the development of operating activities independent of financing. Operating profit (EBIT) refers to profit before financial items and tax. See the consolidated income statement for a reconciliation of EBIT. Operating profit (EBITA) (APM) Operating profit (EBITA) is used as a performance measure because it shows the development of operating activities without the effect of amortization and impairments of intangible assets from acquired companies and independently of financing. Operating profit (EBITA) refers to profit before amortization of acquisition related intangible assets, financial items and tax. See the consolidated income statement for a reconciliation of EBITA. Operating profit (EBITDA) (APM) Attendo reports operating profit (EBITDA) as a performance measure because it shows the development of operating activities independent of financing and investments. Operating profit (EBITDA) refers to profit or loss before depreciation, amortization and impairments, financial items and tax. See the consolidated income statement for a reconciliation of EBITDA. Organic growth (APM) Attendo reports organic growth as a performance measure to show underlying net sales development excluding acquisitions/divestments and currency effects. The performance measure is calculated as net sales growth excluding acquisitions/divestments and changes in exchange rates. Profit (loss) for the period Profit for the period attributable to the parent company shareholders and non-controlling interests. Profit margin Profit or loss for the period divided by net sales. R12, “rolling 12 months” The sum of the period’s past 12 months. Return on capital employed (APM) Attendo reports return on capital employed because it shows profits in relation to the capital used in operations. The definition of return on capital employed is operating profit (EBIT) excluding items affecting comparability for the past 12 months divided by average capital employed. See Note C33 Reconciliations of alternative key figure calculations in the annual report 2023 for reconciliation on a full-year basis. Working capital (APM) Working capital is a key performance measure for optimising cash generation. The performance measure is defined as current assets excluding cash and cash equivalents and current interest-bearing assets minus current non-interest-bearing liabilities and provisions. Assets and liabilities held for sale are not included in working capital. See Note C33 Reconciliations of Alternative Performance Measures in the Annual Report 2023 for a full- year reconciliation. Operational CoP Care for older people. Occupancy The number of occupied beds divided by the number of available beds. Occupancy is a weighted average in the last month of each reporting period. Sustainability ASCOT A research-validated Adult Social Care Outcomes Toolkit (ASCOT) methodology designed to measure key aspects of an individual's quality of life in a social care environment. Beds opened in own operations (capacity made available), R12 Refers to beds in residential homes in own operations opened in the past twelve months. Customer satisfaction cNPS Percentage of customers that answer 9 or 10 (0- 10) when asked to recommend Attendo minus the percentage that answer 6 or lower. Based on the most recently completed measurements in each business area. Employee satisfaction eNPS Percentage of employees that answer 9 or 10 (0-10) when asked to recommend Attendo minus the percentage that answer 6 or lower. Based on the most recently completed measurements in each business area. Number of customers who receive care from Attendo Refers to beds sold in homes, daily activities, rehabilitation, family care home placements and home care services customers by the end of the quarter. Payor satisfaction (pSAT) Payor satisfaction with Attendo's services on a five-point scale from very dissatisfied (1) to very satisfied (5). Based on the most recent surveys in Attendo Scandinavia. RAI index Measured quality of life based on reported RAI indicators in Attendo Finland. Based on the most recent surveys. Relatives satisfaction rNPS Percentage of relatives of customers that answer 9 or 10 (0–10) when asked to recommend Attendo minus the percentage that answer 6 or lower. Based on the most recently completed measurements in each business area. ===== SIDA 28 ===== Information for shareholders and analysts Financial calendar Interim report January-June 2024 19 July 2024 Interim report January-September 2024 24 October 2024 Contact details Mikael Malmgren Chief Financial Officer Tel. +46 8 586 252 00 Andreas Koch Communications and IR Director Tel. +46 70 509 77 61 Report presentation A webcast presentation will be held on 24 April at 10:00 (CET). You can follow the presentation at the following web link: https://ir.financialhearings.com/attendo-q1-report-2024 Analysts and investors can ask questions during the presentation by calling in. Contact details can be obtained by emailing: kommunikation@attendo.se The report and other information will be made available at: https://www.attendo.com/ Forward-looking information This report contains forward-looking information that reflects management's current beliefs about certain future conditions and possible outcomes. This type of forward-looking information involves risks and uncertainties that could materially affect future results. The information is based on certain assumptions including those relating to economic conditions in general in the company's markets and the level of demand for the company's services. This information is information that Attendo AB is obliged to make public pursuant to the EU Market Abuse Regulation. The information was submitted for publication, through the agency of the contact persons set out above, at 08.00 CET on 24 April 2024.