FULLTEXT DEL 3 AV 3
Årsredovisning 2024
LTIPs include the ExCo and other key employees in the company. The evalu- ation metrics used to assess the outcome of the LTIPs are distinctly linked to the business strategy and thereby to the company’s long-term value creation, including its sustainability. Variable cash remuneration covered by these guidelines shall aim at pro- moting the company’s long-term strategy, including its sustainability. Forms of remuneration Remuneration within the company should re/f_l.liga ect job complexity, respon- sibility and performance, and it should be competitive in comparison with comparable companies within similar industries in the relevant geographies. The remuneration shall consist of the following components: annual /f_i.liga xed cash salary (“Base Salary”), annual variable cash remuneration, pension ben- e/f_i.liga ts and other bene/f_i.liga ts. Additionally, the General Meeting may – irrespective of these guidelines – resolve on, among other things, share-related or share price-related remuneration such as LTIPs. Base Salary The Base Salary is based on three cornerstones: job complexity & respon- sibility, performance and market conditions. The Base Salary is subject to annual revision. Short-Term Incentive Program Intrum’s Short-Term Incentive Program (“STIP”) aims to drive, and is designed to vary with, short-term business performance, and is set for one year at a time. The evaluation metrics are individually decided for each member of the ExCo, and consist primarily of /f_i.liga nancial results (on group level or country level/s, as applicable). Members of the ExCo may also have a smaller portion of targets linked to operational or non-/f_i.liga nancial metrics, such as Employee Engagement Index. The Board may decide to adjust the metric targets, apply similar evaluation metrics or apply discretion on an individual level within the otherwise stipulated constraints speci/f_i.liga ed herein, if deemed appropriate. The maximum STIP pay-out is 100 percent of the Base Salary for the CEO and the CFO. For the other members of the ExCo (except for the Chief Risk O/f_f_i.liga cer, who is not eligible for STIP) the normal maximum STIP pay-out is 50 to 70 percent of the Base Salary. To which extent the evaluation metrics for awarding STIP have been satis- /f_i.liga ed is evaluated and determined when the measurement period has ended. The company’s Remuneration Committee is responsible for preparing the STIP evaluation for all ExCo members. The determination of the STIP out- come is then resolved by the Board in its entirety. No deferral periods are applied in relation to STIP and the STIP agree- ments do not contain any right for the company to reclaim STIP pay-out. One-o/f_f.liga incentive program 2024 The Board approved a separate cash-based incentive program for 2024. The incentive program is targeted towards a limited number of key employees, including the members of the ExCo. The performance period for the program is one year and the performance metrics for the incentive program are mea- sured on the full year results for 2024, with potential pay-out during the /f_i.liga rst quarter of 2025. The maximum pay-out will be 50 percent of the Base salary. The targets will relate to cost savings, servicing EBIT, servicing margins and similar metrics. Extraordinary arrangements Other one-o/f_f.liga arrangements can be made on individual level in extraordinary circumstances when deemed necessary and approved by the Board. The purpose might be in relation to recruitments, retention of top talent needed to secure successful implementation of the business strategy. Any such arrangement needs to be capped at an amount equal to two (2) times the individual’s Base Salary. Pension bene/f_i.liga ts and other bene/f_i.liga ts Intrum applies a retirement age of 65 for all members of the ExCo, unless oth- erwise follows from applicable local regulations. For the CEO, pension bene/f_i.liga ts, including health insurance (Sw: sjuk- försäkring), shall be premium de/f_i.liga ned. STIP, LTIP and other variable programs do not constitute pensionable income. The pension premiums for premium de/f_i.liga ned pension shall not exceed 35 percent of the Base Salary. For other ExCo members, pension bene/f_i.liga ts, including health insurance, shall be premium de/f_i.liga ned unless the individual concerned is subject to de/f_i.liga ned bene/f_i.liga t pension under mandatory collective agreement provisions. Variable cash remuneration shall qualify for pension bene/f_i.liga ts to the extent required by mandatory collective agreement provisions. The pension premi- ums for premium de/f_i.liga ned pension shall amount to not more than 30 percent of the Base Salary. Other bene/f_i.liga ts than pension bene/f_i.liga ts may include, for example, life insur- ance, medical insurance (Sw: sjukvårdsförsäkring), housing and com- pany cars. For ExCo members with housing bene/f_i.liga ts, such bene/f_i.liga ts may not amount to more than 20 percent of the Base Salary. For ExCo members with- out housing bene/f_i.liga ts, such bene/f_i.liga ts may not amount to more than ten percent of the Base Salary. Termination of employment The notice period may not exceed twelve months if notice of termina- tion of employment is made by the company. Base Salary during the notice period, severance pay and compensation during a non-compete period may together not exceed an amount equivalent to twenty-four months’ Base Sal- ary. The agreed notice period may not exceed six months when noticed it given by the ExCo member and the ExCo member shall in that situation not be entitled to any severance payment. Compensation for non-compete undertakings shall compensate for loss of income. The compensation shall not amount to more than 100 percent of the Base Salary at the time of termination of employment, unless otherwise pro- vided by mandatory collective agreement provisions or local regulations and shall be paid during the time the non-compete undertaking applies, however not for more than twelve months following termination of employment. Remuneration and employment conditions for employees When preparing these guidelines and when evaluating whether the guide- lines and the limitations set out herein are reasonable, the Board has taken remuneration and other employment conditions for all other employees of the company into account. This has been done by reviewing e.g. total remu- neration levels and employment terms within Intrum and remuneration increases over time. The decision-making process to determine, review and implement the guidelines The Board has established a Remuneration Committee. The Remunera- tion Committee’s tasks include preparing the Board’s decision to propose these guidelines. The Board shall prepare a proposal for new guidelines at least every fourth year and submit them to the Annual General Meeting. The guidelines shall be in force until new guidelines have been adopted by the Annual General Meeting. The Remuneration Committee shall also monitor and evaluate programs for variable remuneration for the ExCo, the applica- tion of the guidelines for the ExCo as well as the current remuneration struc- tures and compensation levels in the company. The members of the Remuneration Committee are independent of the company and the ExCo. The CEO and other members of the ExCo do not participate in the Board’s processing of and resolutions regarding remunera- tion-related matters in so far as they are a/f_f.liga ected by such matters. Consultancy fees to members of the Board If a member of the Board provides services to the company outside his/her work in the Board, the company may pay the Board member consultancy fees for such work. Such fees shall be market based and may not exceed the Board member’s Board fee, remuneration for committee work excluded. Derogation from the guidelines The Board may temporarily resolve to derogate from the guidelines, in whole or in part, if in a speci/f_i.liga c case there is special cause for the derogation and a derogation is necessary to serve the company’s long-term interests, includ- ing its sustainability, or to ensure the company’s /f_i.liga nancial viability. As set out above, the Remuneration Committee’s tasks include preparing the Board’s resolutions in remuneration-related matters. This includes any resolutions to derogate from the guidelines. Description of material changes to the guidelines and how the views of shareholders’ have been taken into consideration These guidelines include the following changes compared to the existing guidelines: the guidelines are applicable to the ExCo and not the (larger) Group Management Team, addition of a one-o/f_f.liga incentive program for 2024 and inclusion of authority for the company to pay Board members fees for consultancy work outside their work in the Board. The company has received a proposal from a shareholder that is included as a separate item on the agenda. Information on remuneration resolved but not yet due and on derogations from the remuneration guidelines resolved by the Annual General Meeting 2023 Previous Annual General Meetings have resolved on guidelines for executive remuneration and other terms of employment for the period up until the next Annual General Meeting. In short, these guidelines entail that Base Salary and STIP shall be payable on conditions similar to what has been described in these guidelines. Base Salary and STIP is expensed during the /f_i.liga nancial year, and STIP is paid out after the year-end report has been adopted by the Board. The guidelines adopted by the Annual General Meeting 2023 have been adhered to without derogation, and all previously approved remuneration that has not yet been paid out is in line with the framework set out above. Terms of employment and remuneration of the President & CEO The President & CEO Andrés Rubio had a level of remuneration during 2024 in accordance with the Group’s principles as detailed above. His /f_i.liga xed monthly salary as the President & CEO has been GBP 66,000. In addition to his /f_i.liga xed salary, he had the opportunity to receive up to 100 percent of his annual salary within the framework of the short-term incentive programme (STIP). The President & CEO participate in the Company’s Long-Term Incen- 79Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 80 ===== tive programme (LTIP) for 2024 in accordance with the resolutions of the Annual General Meeting, with an allocation of 250 percent of annual sal- ary. He also had a company allowance and housing in accordance with the Group’s policies. The CEO is not entitled to any company sponsored pen- sion plan. In the event of resignation by the employee, the period of notice is six months and, in the event of termination by the company, the period of notice is twelve months. In the event of termination, the Company shall be entitled to relieve the CEO of the duties with immediate e/f_f.liga ect, however with unchanged bene/f_i.liga ts during the notice period and a severance pay corre- sponding to 12 month’s /f_i.liga xed salary. Terms of employment and remuneration for other members of Executive Committee The remuneration and other terms of employment for other members of Executive Committee (“ExCo”) which were approved following the 2024 Annual General Meeting have followed the principles outlined above. This includes /f_i.liga xed annual salary and the opportunity to receive 0–100 percent of annual salary within the framework of the variable salary component. The Long-Term Incentive programme for 2024 was launched in April 2024 with allocation levels in accordance with the resolution of the Annual General Meeting, that is, 100-120 percent of /f_i.liga xed annual salary. Pension bene/f_i.liga ts vary from country to country. In several cases, they are included in monthly sala- ries. All pension insurances plans are de/f_i.liga ned contribution plans, except in cases where mandatory collective agreements apply, and the retirement age is generally 65 years. Members of ExCo have company cars, in accordance with the Group’s car policy. Other bene/f_i.liga ts also occur, in accordance with local practices, including subsidised meals and travel. The notice of termination for members of ExCo may not exceed 12 months, when termination is initiated by the Company. The total number of shares outstanding in LTIP 2023 for the correspond- ing group amounts to 266, 995 shares. LTIP 2024 is a cash compensation pro- gram invested in Intrum shares. The total number of shares in LTIP 2024 for the corresponding group amounts to 604,076 shares Remuneration for the year Other senior executives in the table below are de/f_i.liga ned as members of the ExCo other than the CEO, see the Corporate Governance Report. In 2024, three individuals were appointed to this group and three stepped down. At the end of 2024, there were 6 (14) other senior executives. SEK thousands 2024 2023 Aug 22 - Dec 31 2022 Jan 01 – Aug 21 2022 President and CEO Andres Rubio Anders Rubio Andres Rubio Anders Engdahl Base salary 10,945 10,811 3,388 5,295 Variable compensation 13,359 15,129 6,093 14,886 320 251 54 257 Severance pay - - - 18,137 Pension expenses - - - 1,588 Total, President and CEO 24,624 26,191 9,535 40,163 SEK thousands 2024 2023 2022 Other senior executives 1 Base salary 25,401 64,817 56 ,461 Variable compensation 15,810 31,790 38,159 Other bene/f_i.liga ts 1,164 3,895 3,057 Severance pay2 - 26,161 - Pension expenses 1 4,688 7,848 12,588 Total other senior executives 47,063 134,511 110,265 1) Includes Executive Management Team only for 2024. 2022 and 2023 includes Group Management Team. 2) Costs for exit agreements with four GMT members that left during 2023. The amounts stated correspond to the full remuneration received during the period in which the individuals concerned were senior executives, including vested but as yet unpaid variable remuneration for each year. Board of Directors In accordance with the Annual General Meeting’s resolution, total fees paid to Board members for the year, including for committee work, amounted to SEK 8 355 thousand (7 820). The Directors have no pension bene/f_i.liga ts or sever- ance agreements. SEK thousands 2024 2023 2022 Magnus Lindquist, chairman 1,760 1,760 1,615 Magdalena Persson - - 680 Hans Larsson - 880 855 Andreas Näsvik 830 795 945 Ragnhild Wiborg 1,315 1,000 970 Andrés Rubio - - 252 Liv Fiksdahl - - 680 Michel van der Bel 985 920 790 Geeta Gopalan 1,375 910 - Debra Davies 935 825 - Philip Thomas 1,155 730 - Total Board fees 8,355 7,820 6,787 Board fees pertain to the period from the 2023 Annual General Meeting until the 2024 Annual General Meeting and from the 2024 Annual General Meet- ing until the 2025 Annual General Meeting respectively. Andrés Rubio has not received board fees after appointment as the President and CEO. Note 34 Group companies Parent Company Participation in Group Companies is outlined below: Parent Company SEK M 2024 2023 Intrum Austria GmbH 37 37 Intrum NV (Belgium) 230 230 Payzzter Financial Services Ltd (Bulgaria) 11 11 Intrum A/S (Denmark) 689 513 Intrum Oy (Finland) 1,649 1,649 Intrum Corporate SAS (France) 346 346 Intrum Customer Services Athens S.M.S.A. (Greece) 15 15 Intrum Investments Greece S.M.S.A. 22 21 Intrum Finance Center of Excellence S.M.S.A (Greece). 35 35 Intrum Investment Services Limited (Ireland) - - Intrum Global Technologies SIA (Latvia) - - Intrum BV (Netherlands) 377 377 Lock TopCo AS (Norway) 562 563 Intrum Spzoo (Poland) - - Intrum Portugal Unipessoal Lda. 71 71 Intrum Romania Srl - 27 Intrum Customer Services Bucharest S.R.L. (Romania) - 15 Intrum Holding Spain S.A.U. 3,563 3,539 Intrum Customer Services Malaga S.L.U. (Spain) - 74 Intrum Global Technologies Spain, S.L.U. - - Intrum Sverige AB 1,749 1,749 Intrum Finans AB 75 75 Intrum Investment Management AB 10 - Intrum Intl AB 1,326 1,326 Indif AB 1 80 Intrum Holding AB 29,234 26,640 Intrum AG (Switzerland) 943 943 eCollect AG (Switzerland) 277 246 Intrum UK Group Ltd (United Kingdom) - - Ophelos Limited (United Kingdom) 570 570 Intrum Ireland International Ltd - - IAB Investments and Financing Ltd - - Intrum Investments and Financing AB 1 - Intrum Group Operations AB - - Intrum AB of Texas LLC - - Intrum Italy Holding AB - - Total carrying value 41,793 39,152 80Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 81 ===== Movements in Participations in Group Companies are outlined below. Parent Cpmpany SEK M 2024 2023 Opening balance 39,152 35,001 Acquisition 42 1,092 Capital contributions paid 3,826 3,203 IFRS2 adjustments -3 4 Impairment of shares in subsidiaries -1,224 -146 Divestment (including impairment) - -2 Closing balance 41,793 39,152 2024 Acquisitions in 2024 refer to the shares in Intrum Investment Management AB (intragroup transfer of shares), Intrum Ireland International Ltd, IAB Invest- ments and Financing Ltd, Intrum Investments and Financing AB, Intrum Group Operations AB, Intrum AB of Texas LLC, Intrum Italy Holding AB, and eCollect AG acquired in 2023 on which the purchase price allocation has been /f_i.liga nalised in 2024. Capital contributions paid in 2024 refer to the shares in Intrum A/S, Intrum Holding Spain S.A.U. and Intrum Holding AB. Impairment in 2024 refers to the shares in Intrum Romania Srl amounting to SEK 27 M, Intrum Customer Services Malaga S.L.U. amounting to SEK 74 M, Indif AB amounting to SEK 79 M and Intrum Holding AB amounting to SEK 1,028 M. Liquidation in 2024 refers to Intrum Customer Services Bucharest S.R.L.. IFRS2 adjustments in 2024 refer to issuance of shares grants. IFRS2 requires an entity to recognise share-based payment transactions in its /f_i.liga nan- cial statements, including transactions with employees or other parties to be settled in cash, other assets or equity instruments of the entity. IFRS2 adjust- ments relate to Intrum Holding Spain S.A.U. and Intrum Holding AB. A num- ber of immaterial adjustments were made to a number of other subsidaries. The Parent is Intrum AB (publ) is domiciled in Stockholm with corporate identity number 556607-7581. The Group’s subsidiaries are listed below. 2023 Acquisitions in 2023 refer to shares in Intrum NV, Belgium, Payzzter Financial Services Ltd, Bulgaria, eCollect AG, Switzerland, Ophelos Ltd, United King- dom, Capquest and Mars platform from Arrow Global UK, United Kingdom and Haya Real Estate, Spain. Entitites that are incorporated in 2023 are Intrum Finance Center of Excellence SMSA, Greece and Intrum Investment Switzer- land AG, Switzerland . Capital contributions paid in 2023 refer to shares in Intrum A/S, Denmark, Intrum Estonia AS, Intrum Romania SA, Intrum Customer Services Bucharest SRL, Romania, Intrum Holding Spain SAU, Intrum Customer Services Malaga SLU, Spain and Intrum Holding AB, Sweden. Impairment in 2023 refer to the shares in Intrum Estonia AS prior to divestment of SEK 43 M and additional SEK 103 M on its shares in Lock TopCo AS . Divestments in 2023 refer to Intrum Brasil Consultoria e Participaçoes, SA, Intrum Estonia AS, Intrum Rahoitus Oy, Intrum Latvia SIA and liquidation of Intrum Financial IFN SA, Romania. IFRS2 adjustments in 2023 refer to issuance of shares grants. IFRS2 requires an entity to recognise share-based payment transactions in its /f_i.liga nan- cial statements, including transactions with employees or other parties to be settled in cash, other assets or equity instruments of the entity. IFRS2 adjust- ments relate to Intrum Holding Spain SAU and Intrum Holding AB, Swe- den. A number of immaterial adjustments were made to a number of other subsidaries. The Group’s Parent Company is Intrum AB (publ), domiciled in Stockholm with corporate identity number 556607-7581. The Group’s subsidiaries are listed below. Registration number Domicile Share of capital Share of control (if di/f_f.liga ers) Subsidiaries of Intrum AB and their subsidiaries in the same country Austria Intrum Austria GmbH FN 48800s Vienna 100% Belgium Intrum NV BE 0426237301 Ghent 100% Bulgaria Payzzter Financial Services Ltd 206905094 S o /f_i.liga a 100% Denmark Intrum A/S DK 10613779 Copenhagen 100% Finland Intrum Oy FI14702468 Helsinki 100% France Intrum Corporate SAS B797 546 769 Rueil- Malmaison 100% Socogestion SAS B414 613 539 Saint Priest 100% Intractiv SAS B431 312 677 Sainghin en Mélantois 100% Greece INTRUM INVESTMENTS GREECE S.M.S.A. 144794101000 Athens 100% Intrum Finance Centre of Excellence S.M.S.A. EL802152171 Athens 100% Intrum Customer Services Athens S.M.S.A. 157487101000 Athens 100% Intrum Debtors Noti/f_i.liga cation Company Athens S.M.S.A. 163560401000 Athens 100% Ireland Intrum Investment Services Limited 700398 Dublin 100% Intrum Ireland International Ltd 764407 Dublin 100% Latvia SIA Intrum Global Technologies 40103314641 Riga 100% Registration number Domicile Share of capital Share of control (if di/f_f.liga ers) Netherlands Intrum B.V. 33273472 Amsterdam 100% Intrum Justitia Data Centre B.V. 27306188 Schiphol- Rijk 100% Norway Lock TopCo AS 913 852 508 Oslo 100% Poland Intrum Sp. z o.o. 0000108357 Warsaw 100% Intrum Król & Wspólnicy Kancelaria Prawna Sp. k. 0000270515 Wroclaw 99% Portugal Intrum Portugal, Unipessoal Lda 503 933 180 Lisbon 100% Intrum Real Estate Management Portugal, S.A. 514 167 041 Lisbon 100% Romania Intrum Romania SRL 18496757 Bucharest 100% Spain Intrum Holding Spain, S.A.U. A86128147 Madrid 100% Intrum Servicing Spain, S.A.U. A85582377 Madrid 100% Intrum Spain Real Estate S.L.U. B88174131 Madrid 100% Solvia Servicios Inmobiliarios, S.A.U. (former: Haya Real Estate S.A.) A86744349 Madrid 100% HRE NB 2022, SL B72561632 Madrid 100% Intrum Customer Services Malaga S.L.U. B01971845 Madrid 100% Intrum Global Technologies Spain, S.L.U. B16910960 Madrid 100% Sweden Intrum Intl AB 556570-1181 Stockholm 100% Intrum Investment Management AB 556239-1655 Stockholm 100% Intrum Invest AB 556786-4854 Stockholm 100% Fair Pay Please AB 556259-8606 Stockholm 100% Intrum Investment Partners KB 969796-8957 Stockholm 100% Intrum Finans AB 556885-5265 Stockholm 100% 81Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 82 ===== Registration number Domicile Share of capital Share of control (if di/f_f.liga ers) Intrum Sverige AB 556134-1248 Stockholm 100% Intrum Delgivningsservice AB 556397-1414 Stockholm 100% Intrum Shared Services AB 556992-4318 Stockholm 100% Indif AB 556733-9915 Stockholm 100% Intrum Holding AB 556723-5956 Stockholm 100% IAB Investments and Financing Ltd 15750537 Stockholm 100% Intrum Investments and Financing AB 559481-4906 Stockholm 100% Intrum Group Operations AB 559489-1532 Stockholm 100% Intrum Italy Holding AB 559505-2423 Stockholm 100% Switzerland eCollect AG CHE-180.481.291 Baar 100% Intrum AG CHE-104.502.525 Schaarwer- zenbach 100% Inkasso Med AG CHE-101.550.947 Schaarwer- zenbach 70% United Kingdom Intrum UK Group Limited 03515447 Reigate 100% Capquest Group Limited 04936030 Manchester 100% Capquest Devt Recovery Limited 03772278 Manchester 100% Capquest Investments Limited 05245825 Manchester 100% Intrum Mortgages UK Finance Limited (former: Mars Capital Finance Limited) 05859881 Manchester 100% Intrum Mortgages UK Management Limited (former: Mars Capital Management Limited) 06483032 Manchester 100% Ophelos Limited 12185588 London 100% Intrum UK Holdings 2/uni00A0Limited 01356148 Reigate 100% Intrum UK 2 Limited 01918920 Reigate 100% Intrum UK Holdings Limited 04325074 Reigate 100% Intrum UK Limited 03752940 Reigate 100% Intrum UK Finance Limited 04140507 Reigate 100% I.N.D. Limited 03283064 Reigate 100% Registration number Domicile Share of capital Share of control (if di/f_f.liga ers) United States of America Intrum AB of Texas LLC 32097154960 Austin, Texas 100% Subsidiaries of Intrum BV and their subsidiaries in the same country The Czech Republic Intrum Czech, s.r.o. 27221971 Prague 100% Hungary Lakóingatlan- Forgalmazó Kft 01 09 268230 Budapest 100% Intrum ASC Kft 01 09 298952 Budapest 100% Intrum Zrt 01 10 044857 Budapest 100% Ireland Intrum Ireland Limited 175808 Dublin 100% Slovakia Intrum Slovakia s.r.o. 35 831 154 Bratislava 100% Subsidiaries of Intrum Holding Spain SAU and their subsidiaries in the same country Greece Intrum Hellas A.E.D.A.D.P . 151946501000 Athens 80% Intrum Hellas REO Solutions SA 151869301000 Athens 80% Intrum BTB Debtors’ Noti/f_i.liga cation Single Member S.A. (former: Intrum BTB Consulting Services Single member S.A.) 164427701000 Athens 100% Subsidiaries of Intrum Intl AB and their subsidiaries in the same country Mauritius Intrum (Mauritius) Ltd 127206 Port Louis 100% Poland Intrum TFI S.A. 0000228722 Warsaw 100% Switzerland Intrum Investment Switzerland AG CHE-420.157.871 Baar 100% Registration number Domicile Share of capital Share of control (if di/f_f.liga ers) Subsidiaries of Intrum Investmet Management AB and their subsidiaries in the same country Ireland Intrum Investments Designated Activity Company 722313 Dublin 100% Subsidiaries of Intrum Investment Partners KB and their subsidiaries in the same country Ireland Portfolio Investment ICAV C466036 Dublin 100% Subsidiaries of Intrum Investment Switzerland AG and their subsidiaries in the same country Luxembourg LDF65 S.à r.l. B 134749 Luxembourg 100% IDF Luxembourg S.à r.l. B 188281 Luxembourg 100% Poland LINDORFF 1 NFIZW RFI 752 Wroclaw 100% Subsidiaries of Intrum Sverige AB and their subsidiaries in the same country Luxembourg Intrum Luxembourg S.à r.l. B 183336 Luxembourg 100% Subsidiaries of eCollect AG and their subsidiaries in the same country Bulgaria eSolutions EOOD 204514296 S o /f_i.liga a 100% Germany eOperations GmbH HRB 34169 Essen 100% Subsidiaries of Intrum Holding AB and their subsidiaries in the same country Germany Intrum Finanzholding Deutschland GmbH HRB 87998 Heppen- heim 100% Intrum Holding Deutschland GmbH HRB 88008 Heppen- heim 100% Intrum Debitoren Management GmbH HRB 81939 Hamburg 100% Intrum Hanseatische Inkasso-Treuhand GmbH HRB 52053 Hamburg 100% AssetGate GmbH HRB 29415 Essen 100% 82Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 83 ===== Registration number Domicile Share of capital Share of control (if di/f_f.liga ers) Intrum Deutschland GmbH HRB 4709 Darmstadt 100% Intrum Information Services Deutschland GmbH HRB 85778 Darmstadt 100% Ireland Intrum Investment No 1 Designated Activity Company 584295 Dublin 100% Iris Hellas Investments Designated Activity Company 678559 Dublin 70% Senna NPL Finance DAC 731639 Dublin 0% 100% Intrum Investment No 2 Designated Activity Company 590912 Dublin 100% Intrum Investment No 3 Designated Activity Company 590795 Dublin 100% Cilliphili Designated Activity Company 681566 Dublin 100% 80% Intrum Investment No 4 Designated Activity Company 695484 Dublin 100% Intrum Investment No 5 Designated Activity Company 722314 Dublin 100% Intrum Poplar Designated Activity Company 729605 Dublin 100% Italy Intrum Italy Holding S.R.L. 08724660967 Milan 100% LSF West S.R.L. 09409950962 Milan 100% Revalue S.p.A. 09490900157 Milan 100% Intrum Italy S.P.A. 10311000961 Milan 51% I-RESALES S.R.L. (former: Intrum Italy RE Sales S.R.L.) 09421851008 Rome 100% I-VALUE SGR S.P.A. 224415 Milano 100% Alicudi SPV S.R.L. 04703580268 Conegliano Veneto (TV) 100% Alicudi Leaseco S.R.L. 05332410264 Conegliano Veneto (TV) 100% Portland Leaseco Srl 05211620264 Conegliano Veneto (TV) 100% Evolve SPV S.R.L.* 05156080268 Conegliano 100% 51% Registration number Domicile Share of capital Share of control (if di/f_f.liga ers) Lithuania “Intrum Global Business Services”, UAB 303326659 Vilnius 100% The Netherlands Intrum Nederland Holding B.V. 08178741 Amsterdam 100% Intrum Nederland B.V. 05025428 Amsterdam 100% Marjoc I B.V. 08203108 Amsterdam 100% Norway Intrum Holding Norway AS 992 984 899 Oslo 100% Intrum AS 835 302 202 Oslo 100% Intrum Obligations AS 945 153 547 Oslo 100% Intrum Capital AS 958 422 830 Oslo 100% Poland Intrum Global Technologies Sp. z o.o. w likwidacji 0000654943 Wroclaw 100% Sweden Lndr/f_f.liga International AB559077-1274 Stockholm 100% Subsidiaries of Intrum Investment DAC No 1 and their subsidiaries in the same country Locairol ITG, S.L.U. B87882528 Madrid 100% Venira ITG, S.L.U. B88001128 Madrid 100% Con/f_i.liga teor ITG S.L.U.B87882544 Madrid 100% Subsidiaries of Iris Hellas Investments DAC and their subsidiaries in the same country Greece Iris Hellas REO Investments S.M.S.A. 167445601000 Athens 70% Branch of Intrum Oy Intrum Oy /f_i.liga lialas 306246175 Vilnius - Branch of Intrum Customer Services Malaga S.L.U. Intrum Customer Services Malaga NUF 927419610 Oslo - Intrum AS Lietuvos /f_i.liga lialas 306120194 Lithuania - Registration number Domicile Share of capital Share of control (if di/f_f.liga ers) Entities without a shareholding that are consolidated on the basis of contractual controlling interest FRANCE FIP I - - - 100% FIP II - - - 100% ITALY Arizona SPV S.R.L. 05182440262 Conegliano Veneto (TV) - 100% Entities without a shareholding that are consolidated on the basis of contractual controlling interest Netherlands Stichting Derdengelden Incasso AAB 56508409 Amsterdam - 67% Stichting Derdengelden Intrum Nederland 05084481 Amsterdam - 100% Stichting Derdengelden Vesting Finance West-Friesland 855004551 Amsterdam - 80% Stichting Derdengelden Vesting Intrum 62899449 Amsterdam - 80% 83Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 84 ===== Subsidiaries with non-controlling interests (minority interests) Minority shareholding Minority interest in equity Minority interests in earnings Dividend to minority shareholders SEK M 2024 2023 2024 2023 2024 2023 2024 2023 Inkasso Med AG1 30% 30% 8 7 - - - - Intrum Italy S.P.A.2 49% 49% 1,809 1,659 -185 -40 88 197 Aktua Soluciones Financieras Holdings, S.L. 3 0% 15% - 64 -4 1 - - Intrum Hellas A.E.D.A.D.P .4 20% 20% 281 451 -163 -216 183 183 Intrum Hellas REO Solutions S.A. 5 20% 20% 21 32 -1 - 14 - Iris Hellas REO Investments S.M.S.A. 6 30% 30% -1 - - - - - Iris Hellas Investments Designated Activity Company 7 30% 30% -73 -62 8 27 - - Cilliphili Designated Activity Company8 20% 20% -7 -7 - - - - Evolve SPV S.R.L.9 49% 49% 41 32 -7 -16 - - Total 2,079 2,176 -352 -244 285 380 (1) Ärtztekasse Genossenschaft Urdorf (2) Intesa Sanpaulo SpA (3) Minority Interest acquired from Banco Santander in 2024 (4) Pireaus Bank (5) Pireaus Bank (6) European Bank for Reconstruction and Development (7) European Bank for Reconstruction and Development (8) Arrow Global Limited (9) Deva Investment Capital Note 35 Date of approval The Board of Directors have reviewed and approved the Annual and Sustain- ability Report in respect of the year ended 31 December 2023 on 27 March 2024. 84Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 85 ===== Proposed appropriation of earnings The Parent Company’s distributable funds are at the disposal of the Board of Directors as follows: SEK M Share premium reserve 17,442 Retained earnings -12,228 Net earnings for the year 2,425 Total 7,639 The full amount of distributable funds will be carried forward as the Board of Directors did not propose any dividend distribution for the 2024 /f_i.liga nancial year. SEK M Dividend - Balance carried forward 7,639 Total 7,639 The Board of Directors and the President certify that the Annual Report has been prepared in accordance with generally accepted accounting standards in Sweden and that the consolidated accounts have been prepared in accor- dance with the international accounting standards referred to in Regulation (EC) No 1606/2002 of the European Parliament and of the Council of 19 July 2002 on the application of international accounting standards. The annual accounts and consolidated accounts give a true and fair view of the /f_i.liga nancial position and results of the Parent Company and the Group. The Board of Directors’ Report for the Parent Company and the Group gives a true and fair overview of the operations, /f_i.liga nancial position and results of the Parent Company and the Group, and describes signi/f_i.liga cant risks and uncer- tainties that the Parent Company and the companies in the Group face. The annual and consolidated accounts were approved for publication by the Board of Directors and the President on on the date according to elec- tronic signature and are proposed for approval by the Annual General Meet- ing on 27 May 2025. Stockholm, date according to electronic signature Andrés Rubio President and CEO Magnus Lindquist Chairman of the Board Michel van der Bel Andreas Näsvik Geeta Gopalan Board member Board member Board member Debra Davies Philip Thomas Ragnhild Wiborg Board member Board member Board member Our audit report regarding this Annual Report was submitted on the date according to electronic signaturre . Deloitte AB Patrick Honeth Authorised Public Accountant 85Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 86 ===== Auditor’s report To the general meeting of the shareholders of Intrum AB (publ) corporate identity number 556607-7581 Report on the annual accounts and consolidated accounts Opinions We have audited the annual accounts and consolidated accounts of Intrum AB (publ) for the /f_i.liga nancial year 2024. The annual accounts and consolidated accounts of the company are included on pages 25-88 in this document. In our opinion, the annual accounts have been prepared in accordance with the Annual Accounts Act and present fairly, in all material respects, the /f_i.liga nancial position of the parent company as of December 31, 2024 and its /f_i.liga nancial performance and cash /f_l.liga ow for the year then ended in accordance with the Annual Accounts Act. The consolidated accounts have been pre- pared in accordance with the Annual Accounts Act and present fairly, in all material respects, the /f_i.liga nancial position of the group as of December 31, 2024 and their /f_i.liga nancial performance and cash /f_l.liga ow for the year then ended in accordance with IFRS Accounting Standards, as adopted by the EU, and the Annual Accounts Act. The statutory administration report is consistent with the other parts of the annual accounts and consolidated accounts. We therefore recommend that the general meeting of shareholders adopts the income statement and balance sheet for the parent company and the group. Our opinions in this report on the annual accounts and consolidated accounts are consistent with the content of the additional report that has been submitted to the parent company’s audit committee in accordance with the Audit Regulation (537/2014) Article 11. Basis for Opinions We conducted our audit in accordance with International Standards on Auditing (ISA) and generally accepted auditing standards in Sweden. Our responsibilities under those standards are further described in the Auditor’s Responsibilities section. We are independent of the parent company and the group in accordance with professional ethics for accountants in Sweden and have otherwise ful/f_i.liga lled our ethical responsibilities in accordance with these requirements. This includes that, based on the best of our knowledge and belief, no prohibited services referred to in the Audit Regulation (537/2014) Article 5.1 have been provided to the audited company or, where applicable, its parent company or its controlled companies within the EU. We believe that the audit evidence we have obtained is su/f_f_i.liga cient and appropriate to provide a basis for our opinions. Key Audit Matters Key audit matters of the audit are those matters that, in our professional judg- ment, were of most signi/f_i.liga cance in our audit of the annual accounts and con- solidated accounts of the current period. These matters were addressed in the context of our audit of, and in forming our opinion thereon, the annual accounts and consolidated accounts as a whole, but we do not provide a separate opinion on these matters. The Recapitalisation-transaction Description of Risk Intrum AB have during 2024 and up until March 27, 2025 been engaged in a Recapitalisation transaction with the aim of reducing the indebtedness in the company. As an important step in this process Intrum AB together with its subsidiaries /f_i.liga led a voluntary petition for reorganisation pursuant to Chapter 11 of the United States Bankruptcy Code on November 15, 2024. On Decem- ber 31, 2024, the United States Bankruptcy Court for the Southern District of Texas con/f_i.liga rmed Intrum’s prepackaged Chapter 11 plan of reorganization. As a result, Intrum AB /f_i.liga led a petition to initiate a Swedish Company Reorgani- sation on January 8, 2025. The application was approved by the Stockholm District Court on January 8, 2025. On March 14, 2025 Intrum announced that a settlement agreement had been reached with a minority creditor group. Once the settlement agreement has been approved by the United States Bankruptcy Court approximately 92% of Intrum’s total bond loans of 37 440 MSEK support the recapitalization transaction and that the correspond- ing majority is expected to approve the reorganisation plan on the Swedish Company Reorganisation plan meeting scheduled April 15, 2025. On March 14, 2025 Intrum also announced the Reorganisation Plan for Swedish Com- pany Reorganisation. The main risk in our audit as a result of the Recapitalisation transaction is related to the going concern assumption and whether the annual and consol- idated accounts can be issued using this assumption or if disclosures should be included on material uncertainties that may cast signi/f_i.liga cant doubt on the entity’s ability to continue as a going concern. As disclosed in note 1 in the annual report the board of directors have on the date of approval of the annual and consolidated accounts concluded that there are no /f_i.liga nancial or other indicators that may cast signi/f_i.liga cant doubt upon the parent company’s and the group’s ability to continue as a going concern. Additional disclosures on the Recapitalisation transaction are included in the board of director’s report on p. 36 and p. 38 as well as in note 1, 28 and 30. Our Audit Procedures Our audit procedures included, but were not limited to: • We have obtained and evaluated supporting documents related to the Recapitalisation transaction (including the chapter 11-process and the Swedish company reorganisation) and it’s implications to the /f_i.liga nancial accounting and the going concern assumption. • We have obtained and evaluated the company’s assessment of the going concern assumption and veri/f_i.liga ed assumptions made therein. • We have evaluated the disclosures on the Recapitalisation transaction and the going concern assumption included in the annual and consolidated accounts. Revenue Recognition of Credit Management Services Description of Risk Revenue from credit management services, recognised as servicing income in the Group’s income statement, are generated from a number of di/f_f.liga erent revenue streams, including, but not limited to, debt collection services, credit optimisation services, e-commerce services, payment services, accounts receivable services, /f_i.liga nancial services and collateral services. For 2024, ser- vicing income amounted to SEK 11,791 million. The majority of these revenue streams are characterised by a large number of transactions, which, in turn, is dependent on robust internal processes and controls as well as a well-functioning IT-environment. Taking the high-volume transaction environment into account, as well as the signi/f_i.liga cance of the item for the Group’s /f_i.liga nancial performance and cash /f_l.liga ow for the year, we have assessed that revenue recognition from credit management services constitute a key audit matter in the audit. The Group’s accounting principles for revenue recognition from credit management services is presented in note 2. A speci/f_i.liga cation of the item, including a breakdown of main revenue streams and segments, can be found in note 4 and 27. Our Audit Procedures Our audit procedures included, but were not limited to: • Evaluation of processes and controls associated with revenue from credit management services, including, but not limited to, compliance with con- tractual terms, revenue recognition, invoicing, and associated critical IT-systems and applications. • Substantive testing on a sample basis of revenue associated with credit management services vis-á-vis contractual terms, invoices and amounts paid. • Analytical review of items associated with revenue from credit manage- ment services. • Assessment of compliance with guiding principles and adequate disclo- sures for revenue from credit management services in accordance with IFRS. Valuation of Goodwill Description of Risk Goodwill arising from business combinations constitutes a signi/f_i.liga cant item in the Group’s balance sheet and amounted to SEK 35,871 million as of Decem- ber 31, 2024. The item is tested for impairment on a regular basis, at least annually, based on the Group’s cash-generating units. The recoverable amount of each cash-generating unit is measured by comparing the carrying amount of net assets to its value in use, which, in turn, is based on an assessment of forecasted cash /f_l.liga ows from credit management 86Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 87 ===== services from each cash-generating unit discounted by the weighted average cost of capital. Taking the surrounding elements of estimates, judgements and assump- tions associated with the valuation model’s key input data into account, as well as the signi/f_i.liga cance of the item for the Group’s /f_i.liga nancial position, we have assessed that goodwill constitute a key audit matter in the audit. The Group’s accounting principles for goodwill is presented in note 2. Critical estimates, judgements and assumptions are disclosed in note 3. A speci/f_i.liga cation of the item, including a breakdown of cash-generating units and re/f_l.liga ections from the most recent impairment test performed, can be found in note 8. Our Audit Procedures Our audit procedures included, but were not limited to: • Walk-through of processes associated with goodwill, including, but not limited to, budgeting, forecasts of cash /f_l.liga ows from credit management ser- vices and tests of impairments. • Assessment of the Group’s cash-generating units. • Involvement of valuation specialists to assess and challenge the valuation model applied in connection with the Group’s impairment test, includ- ing evaluation of underpinning estimates, judgements and assumptions associated with the valuation model’s key input data in terms of cash /f_l.liga ows from credit management services and the weighted average cost of cap- ital used as discount rate vis-á-vis independent /f_i.liga nancial market data and historical performance. • Analytical review of the sensitivity of estimates, judgements and assump- tions in the Group’s impairment test. • Assessment of compliance with guiding principles and adequate disclo- sures for goodwill in accordance with IFRS. Accounting of Credit Impaired Financial Assets Description of Risk A signi/f_i.liga cant part of the Group’s business consists of investments in credit impaired /f_i.liga nancial assets, recognised as portfolio investments or via invest- ments in associates and joint ventures in the Group’s balance sheet. As of December 31, 2024, the Group’s portfolio investments amounted to SEK 22,695 million, whereas the Group’s investments in associates and joint ventures amounted to SEK 2,352 million. The Group applies a centralised accounting model for credit impaired /f_i.liga nancial assets that builds on the e/f_f.liga ective interest rate method, where the carrying value of each investment corresponds to the present value of all pro- jected future gross cash /f_l.liga ows discounted by the internal rate of return deter- mined in connection with the acquisition of underlying assets. Movements in the carrying value of credit impaired /f_i.liga nancial assets rec- ognised as portfolio investments are recognised directly in the Group’s income statement, either as amortisations or as a revaluation e/f_f.liga ect, whereas movements in the carrying value of credit impaired /f_i.liga nancial assets rec- ognised via investments in associates and joint ventures are recognised indirectly as a share of pro/f_i.liga t and loss from associates and joint ventures cal- culated via the equity method. Taking the surrounding elements of estimates, judgements and assump- tions into account, as well as the signi/f_i.liga cance of the investments for the Group’s /f_i.liga nancial position, /f_i.liga nancial performance and cash /f_l.liga ow for the year, we have assessed that accounting of credit impaired /f_i.liga nancial assets consti- tute a key audit matter in the audit. The Group’s accounting principles for portfolio investments and invest- ments in associates and joint ventures are presented in note 2. Critical esti- mates, judgements and assumptions are disclosed in note 3. A speci/f_i.liga cation of portfolio investments, including revenue and expenses from portfolio investments, can be found in note 4, 9 and 27. The corresponding speci/f_i.liga ca- tion for shares in associates and joint ventures can be found in note 10. Our Audit Procedures Our audit procedures included, but were not limited to: • Evaluation of processes and controls associated with credit impaired /f_i.liga nancial assets, including, but not limited to, internal governance, under- writing, investments, accounting, valuations and exits, and associated crit- ical IT-systems and applications. • Reperformance test of systematic monitoring activities carried out of actual gross cash /f_l.liga ows to assess the reasonableness for forecasted (esti- mated) gross cash /f_l.liga ows of acquired credit impaired /f_i.liga nancial assets. • Reconciliation of carrying amounts vis-á-vis underlying investment data in associated IT-systems and applications. • Substantive testing on a sample basis of factors used in connection with the calculation of the discount rate (purchase price and forecasted future gross cash /f_l.liga ows) and of changes reported in the income statement in the form of amortisations and revaluation e/f_f.liga ects. • Analytical review of items associated with investments in credit impaired /f_i.liga nancial assets, including, but not limited to, exposures, movements, mar- gins, performance, forecast accuracy and macroeconomic surroundings. • Involvement of valuation specialists to assess and challenge underpinning estimates, judgements and assumptions applied in connection with calcu- lation of forecasted future gross cash /f_l.liga ows. • Assessment of compliance with guiding principles and adequate disclo- sures for credit impaired /f_i.liga nancial assets in accordance with IFRS. Other information than the annual accounts and consolidated accounts This document also contains other information than the annual accounts and consolidated accounts and is found on pages 1-24 and 89-110. The Board of Directors and the Managing Director are responsible for this other information. Our opinion on the annual accounts and consolidated accounts does not cover this other information and we do not express any form of assurance conclusion regarding this other information. In connection with our audit of the annual accounts and consolidated accounts, our responsibility is to read the information identi/f_i.liga ed above and consider whether the information is materially inconsistent with the annual accounts and consolidated accounts. In this procedure we also take into account our knowledge otherwise obtained in the audit and assess whether the information otherwise appears to be materially misstated. If we, based on the work performed concerning this information, con- clude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. Responsibilities of the Board of Directors and the Managing Director The Board of Directors and the Managing Director are responsible for the preparation of the annual accounts and consolidated accounts and that they give a fair presentation in accordance with the Annual Accounts Act and, concerning the consolidated accounts, in accordance with IFRS Account- ing Standards as adopted by the EU. The Board of Directors and the Manag- ing Director are also responsible for such internal control as they determine is necessary to enable the preparation of annual accounts and consolidated accounts that are free from material misstatement, whether due to fraud or error. In preparing the annual accounts and consolidated accounts, The Board of Directors and the Managing Director are responsible for the assessment of the company’s and the group’s ability to continue as a going concern. They disclose, as applicable, matters related to going concern and using the going concern basis of accounting. The going concern basis of accounting is how- ever not applied if the Board of Directors and the Managing Director intends to liquidate the company, to cease operations, or has no realistic alternative but to do so. The Audit Committee shall, without prejudice to the Board of Director’s responsibilities and tasks in general, among other things oversee the compa- ny’s /f_i.liga nancial reporting process. Auditor’s responsibility Our objectives are to obtain reasonable assurance about whether the annual accounts and consolidated accounts as a whole are free from material mis- statement, whether due to fraud or error, and to issue an auditor’s report that includes our opinions. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs and gen- erally accepted auditing standards in Sweden will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reason- ably be expected to in/f_l.liga uence the economic decisions of users taken on the basis of these annual accounts and consolidated accounts. A further description of our responsibility for the audit of the annual accounts and consolidated accounts is available on the Swedish Inspec- torate of Auditors (SIA) website: revisorsinspektionen.se/revisornsansvar. This description is part of the auditor’s report. Report on other legal and regulatory requirements Opinions In addition to our audit of the annual accounts and consolidated accounts, we have also audited the administration of the Board of Directors and the Managing Director of Intrum AB (publ) for the /f_i.liga nancial year 2024-01-01 - 2024-12-31 and the proposed appropriations of the company’s pro/f_i.liga t or loss. 87Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 88 ===== We recommend to the general meeting of shareholders that the loss to be dealt with in accordance with the proposal in the statutory administra- tion report and that the members of the Board of Directors and the Managing Director be discharged from liability for the /f_i.liga nancial year. Basis for Opinions We conducted the audit in accordance with generally accepted auditing standards in Sweden. Our responsibilities under those standards are further described in the Auditor’s Responsibilities section. We are independent of the parent company and the group in accordance with professional ethics for accountants in Sweden and have otherwise ful/f_i.liga lled our ethical responsibili- ties in accordance with these requirements. We believe that the audit evidence we have obtained is su/f_f_i.liga cient and appropriate to provide a basis for our opinions. Responsibilities of the Board of Directors and the Managing Director The Board of Directors is responsible for the proposal for appropriations of the company’s pro/f_i.liga t or loss. At the proposal of a dividend, this includes an assessment of whether the dividend is justi/f_i.liga able considering the require- ments which the company’s and the group’s type of operations, size and risks place on the size of the parent company’s and the group’s equity, consolida- tion requirements, liquidity and position in general. The Board of Directors is responsible for the company’s organization and the administration of the company’s a/f_f.liga airs. This includes among other things continuous assessment of the company’s and the group’s /f_i.liga nancial situa- tion and ensuring that the company’s organization is designed so that the accounting, management of assets and the company’s /f_i.liga nancial a/f_f.liga airs oth- erwise are controlled in a reassuring manner. The Managing Director shall manage the ongoing administration according to the Board of Directors’ guidelines and instructions and among other matters take measures that are necessary to ful/f_i.liga ll the company’s accounting in accordance with law and handle the management of assets in a reassuring manner. Auditor’s responsibility Our objective concerning the audit of the administration, and thereby our opinion about discharge from liability, is to obtain audit evidence to assess with a reasonable degree of assurance whether any member of the Board of Directors or the Managing Director in any material respect: • has undertaken any action or been guilty of any omission which can give rise to liability to the company, or • in any other way has acted in contravention of the Companies Act, the Annual Accounts Act or the Articles of Association. Our objective concerning the audit of the proposed appropriations of the company’s pro/f_i.liga t or loss, and thereby our opinion about this, is to assess with reasonable degree of assurance whether the proposal is in accordance with the Companies Act. Reasonable assurance is a high level of assurance, but is not a guaran- tee that an audit conducted in accordance with generally accepted audit- ing standards in Sweden will always detect actions or omissions that can give rise to liability to the company, or that the proposed appropriations of the company’s pro/f_i.liga t or loss are not in accordance with the Companies Act. As part of an audit in accordance with generally accepted auditing standards in Sweden, we exercise professional judgment and maintain professional scepticism throughout the audit. The examination of the admin- istration and the proposed appropriations of the company’s pro/f_i.liga t or loss is based primarily on the audit of the accounts. Additional audit procedures performed are based on our professional judgment with starting point in risk and materiality. This means that we focus the examination on such actions, areas and relationships that are material for the operations and where devia- tions and violations would have particular importance for the company’s sit- uation. We examine and test decisions undertaken, support for decisions, actions taken and other circumstances that are relevant to our opinion con- cerning discharge from liability. As a basis for our opinion on the Board of Directors’ proposed appropriations of the company’s pro/f_i.liga t or loss we exam- ined whether the proposal is in accordance with the Companies Act. The auditor’s examination of the Esef report Opinion In addition to our audit of the annual accounts and consolidated accounts, we have also examined that the Board of Directors and the Managing Direc- tor have prepared the annual accounts and consolidated accounts in a for- mat that enables uniform electronic reporting (the Esef report) pursuant to Chapter 16, Section 4 a of the Swedish Securities Market Act (2007:528) for Intrum AB (publ) for the /f_i.liga nancial year 2024. Our examination and our opinion relate only to the statutory requirements. In our opinion, the Esef report has been prepared in a format that, in all material respects, enables uniform electronic reporting. Basis for opinion We have performed the examination in accordance with FAR’s recommen- dation RevR 18 Examination of the Esef report. Our responsibility under this recommendation is described in more detail in the Auditors’ responsibility section. We are independent of Intrum AB (publ) in accordance with profes- sional ethics for accountants in Sweden and have otherwise ful/f_i.liga lled our ethi- cal responsibilities in accordance with these requirements. We believe that the evidence we have obtained is su/f_f_i.liga cient and appropri- ate to provide a basis for our opinion. Responsibilities of The Board of Directors and the Managing Director The Board of Directors and the Managing Director are responsible for the preparation of the Esef report in accordance with the Chapter 16, Section 4 a of the Swedish Securities Market Act (2007:528), and for such internal con- trol that the Board of Directors and the Managing Director determine is nec- essary to prepare the Esef report without material misstatements, whether due to fraud or error. Auditor’s responsibility Our responsibility is to obtain reasonable assurance whether the Esef report is in all material respects prepared in a format that meets the requirements of Chapter 16, Section 4(a) of the Swedish Securities Market Act (2007:528), based on the procedures performed. RevR 18 requires us to plan and execute procedures to achieve reason- able assurance that the Esef report is prepared in a format that meets these requirements. Reasonable assurance is a high level of assurance, but it is not a guar- antee that an engagement carried out according to RevR 18 and generally accepted auditing standards in Sweden will always detect a material mis- statement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in aggregate, they could reasonably be expected to in/f_l.liga uence the economic decisions of users taken on the basis of the Esef report. The /f_i.liga rm applies International Standard on Quality Management 1, which requires the /f_i.liga rm to design, implement and operate a system of quality man- agement including policies or procedures regarding compliance with ethi- cal requirements, professional standards and applicable legal and regulatory requirements. The examination involves obtaining evidence, through various proce- dures, that the Esef report has been prepared in a format that enables uni- form electronic reporting of the annual accounts and consolidated accounts. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material misstatement in the report, whether due to fraud or error. In carrying out this risk assessment, and in order to design audit procedures that are appropriate in the circumstances, the auditor con- siders those elements of internal control that are relevant to the preparation of the Esef report by the Board of Directors and the Managing Director, but not for the purpose of expressing an opinion on the e/f_f.liga ectiveness of those internal controls. The examination also includes an evaluation of the appro- priateness and reasonableness of assumptions made by the Board of Direc- tors and the Managing Director. The procedures mainly include a validation that the Esef report has been prepared in a valid XHMTL format and a reconciliation of the Esef report with the audited annual accounts and consolidated accounts. Furthermore, the procedures also include an assessment of whether the consolidated statement of /f_i.liga nancial performance, /f_i.liga nancial position, changes in equity, cash /f_l.liga ow and disclosures in the Esef report have been marked with iXBRL in accordance with what follows from the Esef regulation. Deloitte AB, was appointed auditor of Intrum AB (publ) by the general meeting of the shareholders on the April 24, 2024 and has been the compa- ny’s auditor since April 29, 2021. Stockholm, date according to electronic signature Deloitte AB Patrick Honeth Authorized Public Accountant 88Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 89 ===== Financial metrics SEK M unless otherwise indicated 2024 2023 2022 2021 2020 Unadjusted IFRS Metrics 1 Income 18,033 17,705 19,368 17,789 16,848 EBITDA 3,249 4,313 2,192 7,975 6,224 EBIT 1,941 2,776 154 6,475 4,695 Net Loss Attributable to the Group -3,697 -187 -4,473 3,127 1,881 EPS (SEK) -30.67 -1.56 -37.07 25.88 15.18 Adjusted Cash Metrics 1 NET Portfolio Investments CAPEX 1,739 5,508 7,538 5,654 5,355 Cash Income 21,607 21,065 24,280 21,966 21,038 Cash EBITDA 9,287 9,137 13,239 12,310 11,608 Cash EBITDA (including discontinued operations) 10,866 12,855 13,239 12,310 11,608 Adjusted Financial Metrics Net Debt with Other Obligations 49,658 57,343 54,679 49,919 48,894 Net Debt without Other Obligations 49,324 56,871 54,141 49,160 48,513 Net Debt with Other Obligations / RTM Cash EBITDA including discontinued operations (x) 4.5x 4.5x 4.1x 4.1x, 4.2x Net Debt without Other Obligations / RTM Cash EBITDA including discontinued operations (x) 4.5x 4.4x 4.1x 3.9x 4.0x 1) 2024 and 2023 comparatives exclude discontinued operations except for the Net Debt ratios which include discontinued operations . All other comparative years include discontinued operations. Net debt reconciliation SEK M 2024 2023 2022 2021 2020 Borrowings 50,701 59,852 56,519 52,501 48,703 Lease Liability 710 637 712 805 871 Deferred liabilities1 416 348 384 406 1,073 Gross Debt 51,827 60,837 57,615 53,712 50,647 Cash and Cash Equivalents -2,504 -3,966 -3,474 -4,552 -2,134 Net Debt without Other Obligations 49,324 56,871 54,141 49,160 48,513 Net De/f_i.liga ned Bene/f_i.liga t Liability 88 142 141 329 381 Payable to Non-controlling Interest 246 330 397 430 - Total Other Obligations 334 472 538 759 381 Net Debt with Other Obligations 49,658 57,343 54,679 49,919 48,894 1) Deferred liabilities represent obligations with a settlement date falling after 12 months from initial recognition . Performance reconciliation SEK M 2024 2023 2022 2021 2020 INCOME RECONCILIATION 1 Income 18,033 17,705 19,368 17,789 16,848 IACs in Income - -408 -134 -118 Adjusted income 18,033 17,705 18,960 17,655 16,730 Portfolio Amortisation 3,574 3,360 5,320 4,311 4,308 Cash Income 21,607 21,065 24,280 21,966 21,038 EBITDA RECONCILIATION 1 EBIT 1,941 2,777 154 6,475 4,695 Depreciation and Amortisation 1,308 1,536 2,038 1,500 1,529 EBITDA 3,249 4,313 2,192 7,975 6,224 IAC - NCIs Impairments/ (Reversals) 1,320 124 5,768 - - Net Credit Gains/ (Losses) 79 -9 -117 -133 33 - thereof portfolio investment gains -1,504 -1,258 -1,795 -1,789 -3,145 - thereof portfolio investment Losses 1,583 1,249 1,678 1,656 3,178 Net Credit Gains/Losses from discontinued operations - 266 - - - IAC - Restructuring IT Transformational Costs - 308 512 -73 - Merger & Acquisition 743 88 11 - - Group Restructuring 296 676 -583 - - - thereof cost saving program 99 541 - - - IAC - NRIs Hungarian Tax E/f_f.liga ects 118 90 74 - - Others -11 31 260 563 1,011 Adjusted EBITDA 5,794 5,887 8,117 8,332 7,268 JV Cash Adjustments 1 IFRS Earnings -517 -700 -545 -581 -306 Cash Earnings 436 590 347 248 338 Portfolio amortisation 3,574 3,360 5,320 4,311 4,308 Cash EBITDA 9,287 9,137 13,239 12,310 11,608 1) 2024 and 2023 comparatives exclude discontinued operations. All other comparative years include discontinued operations. 89Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 90 ===== De/f_i.liga nitions Result concepts, key /f_i.liga gures and alternative indicators used in this report include the following; Adjusted EBIT Adjusted EBIT is operating earnings adjusted to exclude items a/f_f.liga ecting comparability. Adjusted EBITDA Adjusted EBITDA is de/f_i.liga ned as EBITDA adjusted for items a/f_f.liga ecting compara- bility (which includes impairments) It can also be de/f_i.liga ned as Adjusted EBIT (which includes impairments) add- ing back deprecation and amortisations of tangible and intangible assets. Adjusted income Income adjusted to exclude items a/f_f.liga ecting comparability. Annual contract value, ACV The annual contract value represents the average annual servicing income generated from client contracts. Capex Deployed Capex deployed includes investments made to maintain and grow the busi- ness. For example, IT and tangible assets. Cash EBITDA Cash EBITDA is adjusted EBITDA adjusted to add amortisation of portfo- lio investments and to exclude non-cash income from associates and joint ventures. Cash Income Adjusted Income excluding non-cash income such as portfolio amortisation. EBIT EBIT consists of income less operating costs as shown in the statement of income. EBITDA EBITDA is de/f_i.liga ned as EBIT adding back deprecation and amortisation of tan- gible and intangible assets. Estimated remaining collections, ERC The estimated remaining collections represent the nominal value of the expected future collection on the Group’s portfolio investments, including the Group’s anticipated cash /f_l.liga ows from investments in joint ventures and associates. External income Income from the Group’s external clients including revenues generated from Real Estate Owned assets (REO). Income Consolidated income includes external servicing income from collection services, sale of properties, subscription income, etc.), investing income (col- lected amounts less amortisation and revaluations for the period) and other income. Internal income Predominantly related to income generated by the Servicing segment from providing collection services on the Group’s own portfolios to the Investing segment. Investing Capex Deployed The commitments to invest in portfolios of overdue receivables, with or with- out collaterals made in the reporting period. This includes real estates and investment in joint arrangements where the underlying assets are portfolio of receivables or/and properties. Items a/f_f.liga ecting comparability Signi/f_i.liga cant items that impact comparability of key metrics are adjusted from IFRS reported numbers to provide more relevant information to evaluate the Group’s performance. Items A/f_f.liga ecting Comparability (“IAC”) are based on three sub-groups: • Group Restructurings (“Restructurings”), • Non-Recurring Items (“NRIs”); and • Non-Cash Items (“NCIs”). Restructurings are costs relating to group-wide business transformation pro- grams and M&A (“mergers and acquisitions”) transactions where incremen- tal temporary incurred costs over and above anticipated net /f_i.liga xed costs are reported as an IAC. NRIs are one-o/f_f.liga costs or income that were not incurred in previous report- ing periods and are not expected to recur in future reporting periods. An item that is part of core operations is not reported as an NRI irrespective how infrequent it could be occurring in business operations. For cash metrics, NCIs represent all valuation, estimates and provisions which are non-cash in nature and relate to future periods. For non-cash met- rics, NCIs represent items that enhance periodic comparability, such as adjustments to prospective accounting changes, measurement adjustments to match income and costs that are interconnected or recognition of partial impairment losses that relate to the current reporting period. NCIs exclude normal working capital changes and could arise from Restructurings or NRIs. Net debt with other obligations This includes borrowings (including additional net obligations arising from connected currency or/and interest rate agreements), lease Liabilities, guarantees covering indebtedness of other persons and other obligations, deferred payments having an initial due date of more than 12 months, net de/f_i.liga ned bene/f_i.liga t liabilities and ‘non-controlling interests in certain co-investment vehicles, net of cash and cash equivalents. It excludes operating liabilities (including provisions) and contingent liabilities. Portfolio investments – collected amounts, amortisations and revaluations Portfolio investments consist of portfolios of delinquent consumer debts purchased at prices below the nominal receivable. These are recognised at amortised cost applying the e/f_f.liga ective interest method, based on a collection forecast established at the acquisition date of each portfolio. Income attrib- utable to portfolio investments consist of collected amounts less amortisa- tion for the period and revaluations. The amortisation represents the period’s reduction in the portfolio’s current value, which is attributable to collec- tion taking place as planned. Revaluation is the period’s increase or decrease in the current value of the portfolios attributable to the period’s changes in forecasts of future collection. Return on portfolio investments Return on portfolio investments is the Adjusted EBIT for the period calculated on a full-year basis, as a percentage of the average carrying amount of the bal- ance-sheet item purchased debt. The ratio sets the segment’s earnings in rela- tion to the amount of capital tied up and is included in the Group’s /f_i.liga nancial targets. The de/f_i.liga nition of average book value is based on using average values for the quarters. Year to date and RTM is calculated using the opening and closing balances of the quarters in the period. RTM Rolling Twelve Months, RTM, refers to /f_i.liga gures on a last 12-month basis. 90Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 91 ===== Sustainability Contents Note H1 About the Sustainability Report /nine.tf/two.tf H2 Sustainability governance /nine.tf/two.tf H3 Stakeholder engagement /nine.tf/three.tf H4 Materiality assessment /nine.tf/three.tf H5 Sustainability targets and outcomes 2024 /nine.tf/four.tf H6 Agenda 2030 /nine.tf/four.tf H7 Value chain /nine.tf/five.tf H8 Material sustainability issues and sustainability data /nine.tf/six.tf H9 Sustainability reporting index in accordance with the Annual Accounts Act /one.tf/zero.tf/two.tf H10 EU Taxonomy /one.tf/zero.tf/three.tf H11 GRI Index /one.tf/zero.tf/seven.tf Auditor’s Limited Assurance Report on Sustainability Report and statement regarding the Statutory Sustainability Report /one.tf/zero.tf/eight.tf About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information Annual and Sustainability Report 2024 91 ===== SIDA 92 ===== H1 About the Sustainability Report Accounting Policies This Annual and Sustainability Report integrates /f_i.liga nancial data with sustain- ability information. The Sustainability Report has been prepared in accor- dance with the Annual Accounts Act (ÅRL) and prepared in accordance with the Global Reporting Initiative (GRI) Standards, 2021. The report is pub- lished annually and contains information on how Intrum contributes to the UN’s Sustainable Development Goals and Agenda 2030. The Sustainabil- ity Report is aligned with the /f_i.liga nancial year and covers the period from 1 Jan- uary to 31 December 2024. For any tables without a speci/f_i.liga ed year, the data reported pertains to the year 2024. The Annual and Sustainability Report was published 1 April 2025. The report includes disclosures regarding our view on sustainability, value creation and risks associated with issues related to the environment, social conditions, labour, respect for human rights and anti-corruption. The Board of Directors receives and reviews the Annual and Sustainability Report and its contents before it is signed. The sustainability report has been limited assured by Intrum’s auditors, see page 108 for the auditors report. The report encompasses Intrum ABs’ (publ) operations (see Note 34, pages 80-83). Signi/f_i.liga cant changes since the preceding reporting period From the 2022 reporting year onwards, the Sustainability Report is prepared in accordance with GRI Standards 2021; see GRI Index on page 107. Cer- tain emission /f_i.liga gures from the previous year’s sustainability report have been adjusted following the identi/f_i.liga cation of incorrect data. For more details, see page 101-102. Contact persons Johan Åkerblom, Chief Financial O/f_f_i.liga cer johan.akerblom@intrum.com Vanessa Söderberg, Global Sustainability Director vanessa.soderberg@intrum.com H2 Sustainability governance The strategic focus of Intrum’s sustainability work is approved by the Board of Directors, which is also the highest decision-making body in sustainability governance. The Board meets regularly and addresses sustainability-related matters as needed, for example on the adoption of a new strategy, follow-up of strategy, updating of materiality assessment, new legislation, endorsement of sustainability frameworks, to name just a few of the areas that require Board involvement. Our Executive Management Team is actively involved in the development of our sustainability strategy, which is subsequently approved by the Board. Under the leadership of the Chief Financial O/f_f_i.liga cer, who is a member of the Executive Management Team, our Global Sustain- ability Team coordinates e/f_f.liga orts across the organisation’s various functions and markets. This coordination is carried out in close collaboration with own- ers within the Executive Management Team, ensuring accountability and commitment at the management level and supporting our ongoing e/f_f.liga orts towards more sustainable development. Intrum’s governance model is based on a clear delegation and follow-up of powers and authorities, which pervades all business areas, sta/f_f.liga and control functions. More information on our governance model and control of com- pliance with our internal instructions can be found in the Corporate Gover- nance Report on pages 25–33. Over the past year, we have continued aligning our reporting with the new European Sustainability Reporting Standard, ESRS. This has also been a theme for enhancing the board’s knowledge in the area of sustainabil- ity. By mapping our value chain and conducting a double materiality assess- ment, we have laid the foundation for shaping our overarching sustainability strategy and preparing for future reporting in accordance with the ESRS. This work, to be completed in 2025, is a key component of our commitment to increased transparency and enhances our ability to proactively address sustainability issues. Our purpose, values, mission and vision lay the foun- dation for our sustainability work alongside Intrum’s Code of Conduct and related internal instructions and policies. The Code of Conduct applies to our employees, partners and suppliers. Other governance documents of sig- ni/f_i.liga cance for our sustainability work include our Sustainability policy, HR instruction, Privacy and data protection instruction, Sales instruction and instructions on Anti-money laundering and counteracting the /f_i.liga nancing of terrorism. Framework for sustainability work To contribute to a global responsibility with regard to sustainability, Intrum has, since 2016, been a signatory of the UN’s Global Compact business initia- tive and its ten principles on human rights, labour rights, the environment and anti-corruption. The principles of the Global Compact are derived from the UN Universal Declaration of Human Rights, the International Labour Organ- isation’s Declaration on Fundamental Principles and Rights at Work, the Rio Declaration on Environment and Development, and the UN Convention against Corruption. Through this initiative, we have undertaken to integrate Global Compact and its ten principles into our business strategy, culture and day-to-day operations and to communicate our progress. This is implemented through our internal instructions and our sustainabil- ity policy, our Code of Conduct and our Supplier Code of Conduct, the con- tent of which is communicated to relevant stakeholders. These governance documents are reviewed annually and adopted by the Board of Directors and guide our sustainability work. For more information about our internal gov- ernance and control, see pages 25-33. We also support Agenda 2030 and the UN’s Sustainable Development Goals. We have performed human rights due diligence in line with the UN Guiding Principles on Business and Human Rights and we began reporting in accordance with the Task Force on Cli- mate-related Financial Disclosures (TCFD). For more information about the TCFD, see page 45. 92Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 93 ===== H3 Stakeholder engagement Our key stakeholders are those who are a/f_f.liga ected by our business to a sub- stantial extent and who play a signi/f_i.liga cant role to our business – customers, clients, employees, shareholders and society. We have daily interactions with our stakeholders in various contexts. Through continuous dialogues, we can be responsive to their expectations and develop our operations in line with those expectations. Interaction with them occurs in a variety of ways, including through individual conversations, broader discussions, surveys and questionnaires. In addition to the interaction in day-to-day operations, we conduct tar- geted sustainability dialogues to deepen our understanding of our impact on stakeholders. Led by the Global Sustainability Team, we conducted in-depth interviews during 2022 with a selection of our largest shareholders, as well as employee focus groups. These discussions covered the views of the stake- holders on risks and opportunities, as well as their expectations of our sus- tainability work both now and in the future. The results of these dialogues formed part of Intrum’s assessment of its impact on the economy, environ- ment and people, which also provides the basis for the strategy. In 2021, we held stakeholder dialogues with representatives from the Euro- pean Consumer Debt Network and with internal stakeholders, focusing on human rights. Overall, these have provided important input for the strategy work carried out during the year. We view stakeholder dialogues as a rewarding element in our operations, as they enable development in the desired direction and strengthen how we generate value as a company. Intrum’s stakeholder dialogue Stakeholder Examples of interactions Examples of material issues Addressing questions Customers The customers are our clients’ customers, individuals and sometimes companies in debt who we encounter in our day- to-day operations and whose cases we take on when they pay late or fail to pay. Regular customer surveys, daily contact through our website, e-mail, telephone and letters. A personal approach, that we show empathy and are able to identify individually tailored solutions, that we provide user- friendly tools and o/f_f.liga er favour- able accessibility. Our daily work is guided by our val- ues. Our Code of Conduct incorpo- rates our values and guides us in our daily work. Clients Our clients are companies in various sectors whom we help secure payment. Clients span all scales of companies, from multinational corpo- rations to small and medi- um-sized enterprises. Annual client satisfaction sur- vey, annual interviews, the annu- ally produced European Payment Report where the selection includes our clients, as well as daily contact through our website and by e-mail and telephone. Liquidity, our treatment of their customers, that we are part of the customer journey, that we are a professional partner o/f_f.liga er- ing user-friendly and custom- ised solutions. An annual survey of our clients facil- itates our continued development. Our daily work is guided by our val- ues. Our Code of Conduct incorpo- rates our values and guides us in our daily work. Society Society is a broad stake- holder group including cit- izens and policy makers, consumers and companies, authorities and organisa- tions, to name just a few. Regular cooperation with the bodies of the European Union, regular cooperation with local decision-makers, regular /f_i.liga nancial education initiatives. A well-functioning credit mar- ket for creditors and borrow- ers, that we help individuals become debt-free thereby improving their circumstances, that we contribute to a sound economy for companies with a responsible and ethical approach. Two annual surveys, the European Payment Report involving more than 10,000 companies and the European Consumer Payment Report involving more than 24,000 consumers. These surveys provide insights that we also share with others. We also collaborate with decision-makers at di/f_f.liga erent lev- els to foster regulatory development in a desirable direction. Shareholders Our existing and potential shareholders Discussions and interviews with shareholders, quarterly report- ing including road shows, meetings with shareholders including the Annual General Meeting. Ethical treatment of customers, responsible selection of clients and debt portfolios, anti-cor- ruption and a reduced climate footprint, our work with sus- tainability-related risks. Development of relevant governance documents, integration of sustainabil- ity-related risks into the risk manage- ment process. Expansion of reported emissions categories in line with Greenhouse Gas Protocol Scope 3. Employees In the 20 markets in which we operate, Intrum has approximately 10,000 employees in total. The annual MyVoice employee sur- vey, focus groups, the Workplace internal communications plat- form with daily interactions and discussions. Ethical treatment of customers, increase /f_i.liga nancial literacy in soci- ety, Well-being, workplace envi- ronment and health, and working at a sustainable company. An annual employee survey, global and local handling of the results of the employee survey by the teams. H4 Materiality assessment Stakeholder dialogues have provided us with important perspectives that have enhanced our understanding of the impact of our business on the econ- omy, environment and people, including human rights, as well as what expec- tations our stakeholders have of our business in both the short term and the long term. We then made an internal assessment of our direct and indirect impact on the economy, people and the environment, including climate, and also considered the /f_i.liga nancial impact for each material sustainability issue. Last year, a double materiality assessment was conducted in accordance with the European Sustainability Reporting Standards (ESRS). As part of this process, we have assessed our direct and indirect impacts as well as the /f_i.liga nancial e/f_f.liga ects of various climate-related, social, and governance sustain- ability issues. The objective of this endeavour has been to attain a deeper understanding of the most material sustainability issues for our business. Feedback from stakeholders has been incorporated into the assessment, enhancing our insight into our impact. The outcomes have informed the revi- sion of our overarching sustainability strategy. The assessment, expected to be completed in 2025, will guide our future reporting and strategic direction. Areas of focus and material sustainability issues Enable sustainable payments Be a trusted and respected actor Growing by making a di/f_f.liga erence • Ethical collection by treating custom- ers fairly • Responsible selec- tion of clients and portfolios • Sound /f_i.liga nances for our clients • Favourable pay- ment terms between companies • Sound transactions • Increase /f_i.liga nancial literacy in society • Anti-corruption • Reduced environ- mental footprint • Responsible value chain and partnerships • Data security • Relationships with decision-makers and organisations • Attracting and retaining talents, including employee well-being • Diversity and inclusion 93Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 94 ===== H5 Sustainability targets and outcomes 2024 The /f_i.liga ve aspects of sustainability in focus for our strategy are ethical collec- tion, sound economy for our clients, well-being among our employees, diver- sity and inclusion, and reduced environmental footprint. Strategic sustainability targets Focus area Strategic sustainability targets 2023–2026 Outcome in 2024 Increase Customer Sat- isfaction Index to 4.5 out of 5. 4.2 Enable sustainable payments Maintain a high level in the Culture Index at above 85/100 86/100 Maintain the average Cli- ent Satisfaction Index to above 75/100 72/100 Growing by making a di/f_f.liga erence Increase the Engagement Index among our employ- ees to above 80/100 78/100 Achieve a more balanced gender distribution throughout the company (40/60%) Board of Directors: Women 43%, Men 57% Executive Management1 : Women 29%, Men 71% Entire organisation: Women 60%, Men 40% Be a trusted and respected actor To achieve climate neu- trality by 2030 and to reduce our total green- house gas emissions by at least 20% compared with 2019 Our emissions have decreased by -32% in total compared to the base- line year 2019 from 7,277 tonnes to 4,947 tonnes. For more information, see page 101. Establish a new baseline for emissions Work in progress Align reduction target with the Paris agreement Work in progress H6 Agenda 2030 We have identi/f_i.liga ed three sustainable development goals and /f_i.liga ve targets within the UN’s 2030 Agenda to which we have the opportunity to make a positive contribution through our sustainability strategy and activities. Intrum Agenda 2030 Focus area Goals and targets where we have the greatest opportunities to contribute Examples of activities Enable sustainable payments Goal 8 – Decent work and economic growth Target 8.10 Universal access to banking, insurance and /f_i.liga nancial services We focus strongly on the ethical treatment of our customers, and on helping our customers /f_i.liga nd their way back to sound personal /f_i.liga nances. Target 8.3 Promote policies to support job creation and grow- ing enterprises By helping our clients get paid for the goods and services they have sold, we enable development for companies of all sizes and sectors. Growing by making a di/f_f.liga erence Goal 5 – Gender equality Target 5.5 Ensure women’s full participation in leadership and decision-making We see gender equality as an asset, and focus on increasing the balance between men and women throughout our organisation and in lead- ing positions. Goal 8 – Decent work and economic growth Target 8.8 – Protect labour rights and promote safe working environments The well-being of our employees is important to us and, through our annual employee survey, we are able to identify areas for development so that our employees shall have a favourable working environment. Be a trusted and respected actor Goal 13 – Climate action Target 13.2 – Integrate climate change measures into policies and planning By placing the environment and climate high on the agenda, with clear goals and plans of action, we contribute to combating climate change. 94Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 95 ===== H7 Value chain Intrum is a market leader in credit management and the purchase of overdue receivables. Our purpose is to lead the way to a sound economy. A market in which people and companies can e/f_f_i.liga ciently provide and receive credit is a prerequisite for the business community to be able to function. Opportuni- ties increase for a society and its economy to /f_l.liga ourish if companies are paid on time for their goods and services, as this enables them to invest, employ and grow – while individuals are able to meet their payment commitments and regain control of their /f_i.liga nances. Working at Intrum means being part of our purpose and helping to drive the development of an ethical collection industry. Upstream Downstream Stakeholders in the value chain Suppliers Clients Employees Customers Society Shareholders Activities Our primary suppliers pro- vide us with goods and services within the following categories: • IT, which includes infrastruc- ture, hardware, software and cloud services. • Temporary contracted sta/f_f.liga and consultancy services • Real estate • Courier and postal services • Banking and investment services • Legal services We have around 80,000 clients, consisting of companies of various sizes and sectors. They engage us to help them secure payment for their products and services while keeping their customer relation- ships intact. Our service o/f_f.liga er- ing covers the entire value chain, from the /f_i.liga rst invoice reminder to debt collection services and our acquired debt portfolios. We o/f_f.liga er our clients services within credit check, credit assessment, invoic- ing, pre-collection, debt col- lection and acquisition of debt portfolios. We have around 10,000 employ- ees, who work in the space between cli- ent and customer. Our values of Empa- thy, Ethics, Dedica- tion and Solutions guide us in all that we do, from how we work with our clients to how we respond to our customers. Every day we have around 250,000 interactions with individuals and compa- nies who need help deal- ing with a late payment. It is important to us that we are able to provide assistance in /f_i.liga nding a long-term sus- tainable payment solution and to help our custom- ers back to sound /f_i.liga nances, whatever the reason for their debt or late payment. We have a key role to play as part of a well-functioning /f_i.liga nancial ecosystem, where companies are paid for their work and private individu- als are able to take back con- trol of their /f_i.liga nances. We also see it as our responsibility to work proactively and spread knowledge to clients, cus- tomers and society in general about issues relating to sound /f_i.liga nances, as well as to help drive the development of an ethical collection industry. Intrum’s shares have been listed on the Nas- daq Stockholm exchange since June 2002. By gen- erating positive /f_i.liga nancial results and acting respon- sibly, we are able to cre- ate the conditions for long-term returns for our shareholders. Overview of sustainability aspects and main impact per stakeholder group in the value chain H/eight.tf./one.tf Ethical collection by treating customers fairly H/eight.tf./two.tf Responsible selection of clients and portfolios H/eight.tf./three.tf Sound economy for our clients H/eight.tf./four.tf Sound transactions H/eight.tf./five.tf Increase /f_i.liga nancial literacy in society H/eight.tf./six.tf Favourable payment terms between companies H/eight.tf./seven.tf Diversity and inclusion H/eight.tf./eight.tf Attract and retain talents, including employee well-being H/eight.tf./nine.tf Anti-corruption H/eight.tf./one.tf/zero.tf Data security H/eight.tf./one.tf/one.tf Relationships with decision-makers and organisations H/eight.tf./one.tf/two.tf Reduced environmental footprint H/eight.tf./one.tf/three.tf Responsible value chain and partnerships Impact on stakeholder 95Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 96 ===== H8 Material sustainability issues and sustainability data H8.1 Ethical collection by treating customers fairly Our impact is mostly about our ability to help individuals out of debt, which is a prerequisite for being able to participate fully in the economy. A key part of this is treating customers with empathy and respect for the individual per- son’s circumstances, which is something we consider extremely important. This applies both to how we communicate with customers and how we han- dle cases. For us, this is a prerequisite for our clients to entrust us with their most important asset – their customers. We are guided by our values of Empathy, Ethics, Dedication and Solu- tions. Our Code of Conduct incorporates our values that guide us in our daily work and in the treatment of both customers and our other stakeholders. We have also formalised principles on our approach to customers in our internal instruction “treating customers fairly”. In 2022, we began measuring customer satisfaction in a uniform manner in our markets during the year. We do so using a survey that our customers can complete after they have been in contact with us. Customer satisfaction is measured using an index on a scale of 1 to 5, where the global average for the year was 4.2 (4.3) Since developing our values in 2017, our annual employee survey measures the extent to which our employees perceive that we live up to our values, which is captured in our culture index. The result of our most recent survey in 2024, was a culture index of 86. The employee survey is conducted among all employees and had an 89 % response rate, which was slightly lower com- pared with the previous year (91). By helping customers /f_i.liga nd a solution to get out of debt, we help them back to sound personal /f_i.liga nances. Every year, we measure the total number of debt cases where we have helped our customers to /f_i.liga nd a solution to settle the case. Starting in 2020, we also measure the number of customers that we have helped to become debt free. Key internal governance documents Code of Conduct Treating customers fairly instructions Company-speci/f_i.liga c key performance indicator – Ethical collection 2024 2023 2022 2021 Culture Index (0–100) 86 85 85 85 Number of debt cases /f_i.liga nally settled (millions)1 8.4 8.8 8.62 8.11 Number of customers that became debt free (millions)1 4.5 5.1 4.72 4.1 Customer satisfaction index 4.2 4.3 4.2 1) The de/f_i.liga nitions of the KPIs ‘Number of debt cases /f_i.liga nally settled’ and ‘Number of customers that became debt free’ have been adjusted with a new de/f_i.liga nition of which cases are included and excluded, so the outcome for 2021 and onwards cannot be compared with previous years. Due to rounding error, the number of cases settled in 2021 has been corrected from 8,0 to 8,1. 2) Due to errors in interpretation, the data for 2022 have been recalculated and adjusted. This relates to a clari/f_i.liga cation in the de/f_i.liga nition concerning which types of cases and customers are included and excluded. The impact of this resulted in the /f_i.liga gures for the year 2022 being corrected from 8.7 to 8.6 million for the number of fully paid debt cases and from 4.2 to 4.7 million for the number of customers who have become debt-free. H8.2 Responsible selection of clients and portfolios For us, it is important to collaborate with clients who share our values of good business ethics. Our clients and portfolios form the core of our value chain, and we therefore select our clients and portfolios with care. In practice, this means that we opt out of clients or portfolios whose invoices have no legal basis, that apply unethical lending terms or o/f_f.liga ensive sales methods, or are not considered ethical for other reasons. Our Sales instruction stipulates the criteria for how we choose our clients and portfolios. Before we commence a collaboration with a client, due dili- gence is performed in accordance with these criteria. Key internal governance documents Code of Conduct Sales instruction H8.3 Sound /f_i.liga nances for our clients The core of our operations entails helping companies get paid for the goods and services they have sold. We o/f_f.liga er our clients a long-term partner facilitat- ing development and growth. We strive to o/f_f.liga er our clients favourable service and to provide user-friendly solutions. Our daily work is guided by our values of Empathy, Ethics, Dedication and Solutions. Our Code of Conduct incorporates the values that guide our daily work and how we treat clients and other stakeholders alike. To understand how we can develop our approach, an independent survey is conducted each year to derive a Satisfaction Index. According to the latest survey, which was conducted in the autumn of 2024, the Index amounted to 72. In the segment consisting of our major clients, the index reached 86. By helping our clients get paid for their goods and services by acting as agents or by buying portfolios, we generate /f_i.liga nancial value to them. We mon- itor this /f_i.liga nancial value, that is, how much money we have collected on behalf of our clients through our credit management services, as well as the value of the portfolios we have purchased from clients and thus released from their balance sheets. Key internal governance documents Code of Conduct Company-speci/f_i.liga c key performance indicator – Sound /f_i.liga nances for our clients 2024 2023 2022 2021 2020 Client Satisfaction Index (0–100) 72 74 76 77 75 Financial value generated for our clients (SEK billion) 101 97 89 75 77 H8.4 Sound transactions Money laundering is a growing problem in society and, as a /f_i.liga nancial sector player that handles payments, we risk being negatively impacted. We regu- larly review transactions conducted within our operations, and suspicious transactions are reported to the relevant authorities. Key internal governance documents Instructions for anti-money laundering, terrorist /f_i.liga nancing, and sanctions Company-speci/f_i.liga c key performance indicator – Sound transactions 2024 2023 2022 2021 2020 Number of cases reviewed n/a4 4072 6,8353 2,269 1,614 Number of cases reported 885 27 20 19 7 3) The deviation in 2022 compared with previous years is because of the Russian invasion of Ukraine. All transactions that could have a potential link to Russia were reviewed. The reported number in 2023 is still high due to this reason. 4) Due to the changes in methodology and revision of the AML monitoring process this number is not available for 2024. 5) This increase is due to new reporting standards in Finland, requiring large and suspicious overpay- ments to be reported to the authorities. H8.5 Increase /f_i.liga nancial literacy in society Over-indebtedness involves those who /f_i.liga nd they experience recurring prob- lems with not being able to pay for the goods and services they have pur- chased. In certain countries and among certain groups of people, knowledge about personal /f_i.liga nances and the consequences of paying on credit is low, and many would like to learn more about these issues at a young age. We see it as an opportunity and our responsibility to help raise the level of aware- ness regarding sound /f_i.liga nances by actively sharing our knowledge within the framework of our daily activities and through targeted educational initiatives. We conduct a number of di/f_f.liga erent educational initiatives in our markets. Key internal governance documents Code of Conduct 96Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 97 ===== Company-speci/f_i.liga c key performance indicator – Active Educational initia- tives during the year Country Description Norway Provided /f_i.liga nancial support and collaboration with the Norwegian Red Cross in an initiative in which we educated people who have left prison about personal /f_i.liga nance. Portugal In collaboration with a local university, Intrum has contributed with a module on over-indebtedness to a /f_i.liga nancial literacy program. Spain Provided /f_i.liga nancial education to young people on personal /f_i.liga nance and non-payment risks through workshops and learning materials available in schools. H8.6 Favourable payment terms between companies We know that late payments have negative consequences for compa- nies. Through our payment times to suppliers, we have a direct impact, and we also work pro-actively to indirectly shorten payment times for compa- nies, thus contributing to their development and growth. This is achieved through various activities with the objective of shortening payment times for companies. Key internal governance documents Code of Conduct H8.7 Diversity and inclusion As an employer, we do our utmost to treat all employees with respect and to a/f_f.liga ord equal development opportunities to all. It is our conviction that being a multicultural company based on diversity, equality and inclusion makes us more sensitive to our customers and their overall needs and enables inno- vation and development of the right solutions for every new situation. With employees speaking 35 languages and 77 nationalities in our workforce, we are proud to be a multicultural company. All information on employees is based on the total number of full-time employees (FTEs) apart from employee turnover, which is based on Num- ber of employees. Data is collected at the end of the reporting period,as of 31 December 2024. The number of temporary employees includes all apprentices, interns and employees with temporary employment. Permanent employees includes all ordinary employees with a contract that has no end date, including seasonal workers. Key internal governance documents Code of Conduct HR instruction GRI 2-7 Employees Total number of employees by contract type and gender Gender Permanent Temporary Total Women 5,281 322 5,603 Men 3,627 147 3 ,774 Gender Full time Part time Total Women 4,855 747 5,603 Men 3, 564 210 3,774 GRI 405-1 Diversity of governance bodies and employees 2024 2023 2022 2021 2020 Gender distribution, Executive Management Team1 Women 29% 20% 31% 20% 27% Men 71% 80% 69% 80% 73% Gender distribution, Board of Directors Women 43% 38% 38% 38% 33% Men 57 % 62% 62% 62% 67% Gender distribution, employees Women 60% 61% 61% 61% 63% Men 40% 39% 39% 39% 37% 1) The Executive Management Team (EMT) replaced the Group Management Team (GMT) in 2024 and now constitutes the company’s executive leadership. Distribution of managerial positions by gender and age Age Group Gender Share <30 Female 2% <30 Male 2% 30–50 Female 34% 30–50 Male 35% 50+ Female 12% 50+ Male 15% Total 100.0% GRI 2-7 Employees Country Permanent Temporary Full time Part time Austria 30 0 26 4 Belgium 85 0 74 12 Bulgaria 58 1 56 4 Czech Republic 49 6 51 4 Denmark 118 2 108 11 Finland 424 16 405 35 France 400 53 421 32 Germany 369 20 320 69 Greece 1,274 207 1,467 14 Hungary 436 1 415 22 Ireland 23 0 22 1 Italy 637 76 648 65 Latvia 189 1 187 3 Lithuania 236 0 231 5 Mauritius 168 2 169 1 Netherlands 116 4 65 54 Norway 404 5 392 16 Poland 298 62 332 28 Portugal 228 1 224 5 Slovakia 56 0 41 15 Spain 1,475 0 1,117 358 Sweden 384 4 387 2 Switzerland 180 4 152 32 United Kingdom 1,273 3 1,111 166 Totalt 8,908 468 8419 957 97Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 98 ===== GRI 2-8 Workers who are not employees Type of worker FTE % Contract workers 1,150 11% Employees 9,376 89% Total 10,527 100% Type of work FTE % Consultant 615 53% Contingent Contract 421 37% Interinale 36 3% On Demand Access and Support 77 7% Seconded employee 1 0% Total 1,150 100% Function FTE % IT 521 45% Operations 504 44% Finance 35 3% Servicing 25 2% Legal 25 2% HR 16 1% Product Development 12 1% Risk & Compliance 7 1% Internal Audit 2 0% Corporate A/f_f.liga airs 1 0% Investment Management 1 0% Special Projects & M&A 1 0% Total 1,150 100% Company-speci/f_i.liga c key performance indicator – Languages spoken We speak 35 di/f_f.liga erent languages in which we can serve our customers and clients in the markets in which we operate. 2024 Number of languages spoken 35 List of languages spoken by employee Albanian Arabic Bosnian Catalan Czech Danish Dutch English Finnish French German Greek Hindi Hungarian Italian Kurdish Latvian Lithuanian Mandarin Norwegian Pashto Persian Polish Portuguese Punjabi Romani Romanian Russian Serbian Slovak Spanish Swedish Turkish Ukrainian Urdu Company-speci/f_i.liga c key performance indicator – Nationalities of employees 2024 Number of di/f_f.liga erent nationalities 77 List of nationalities of employees Albania Algeria Angola Argentina Australia Austria Bangladesh Belarus Belgium Bolivia Bosnia and Her- zegovina Brazil British Indian Ocean Territory Canada China Colombia Comoros Costa Rica Croatia Czechia Côte d’Ivoire Democratic Republic of the Congo Denmark Ecuador El Salvador Finland France Gabon Georgia Germany Ghana Greece Guinea-Bissau Hungary India Iran Ireland Italy Jamaica Latvia Lithuania Madagascar Malawi Mauritius Mexico Mongolia Netherlands Nigeria North Macedonia Norway Pakistan Peru Philippines Poland Portugal Republic of the Congo Romania Russia Serbia Slovakia Slovenia Somalia South Africa Spain Sweden Switzerland Syria Thailand Trinidad and Tobago Tunisia Turkey Ukraine United King- dom Uruguay Venezuela Zambia Zimbabwe H8.8 Attract and retain talented individuals, including employee well- being Our capacity to attract and retain talent goes hand in hand with our employ- ees’ well-being. To attract talented individuals and develop them within the company, we foster internal mobility and work actively to illuminate internal career paths. It is crucial that our employees be a/f_f.liga orded su/f_f_i.liga cient resources, knowledge and opportunities to perform their duties, and we work contin- uously to ensure that we meet the needs of each individual in this regard. All employees working with us must be able to enjoy their fundamental free- doms and rights. Key internal governance documents Code of Conduct HR instruction GRI 401-1 New employee hires and employee turnover 2024 2023 2022 2021 2020 Number of new hires 1,556 2,173 2,439 2,310 2,096 Employee turnover 27% 24% 22% 22% 21% New hires Total Age Group <30 679 30-50 708 50+ 169 Total 1,556 Gender Female 900 Male 656 Total 1,556 Employee turnover Total Age Group <30 692 30-50 1,586 50+ 545 Total 2,823 Gender Female 1,692 Male 1, 131 Total 2,823 98Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 99 ===== GRI 401-1 New employee hires and employee turnover1 Country Number of new hires Share of new hires Number of leavers Total employee turnover Austria 5 0% 10 29% Belgium 12 1% 14 15% Bulgaria 24 2% 13 20% Czechia 2 0% 13 20% Denmark 18 1% 40 27% Finland 51 3% 79 16% France 164 11% 77 17% Germany 67 4% 116 25% Greece 283 18% 267 20% Hungary 83 5% 139 26% Ireland 6 0% 26 78% Italy 12 1% 64 9% Latvia 18 1% 59 27% Lithuania 75 5% 210 64% Mauritius 34 2% 66 35% Netherlands 6 0% 22 16% Norway 21 1% 112 23% Poland 74 5% 63 18% Portugal 94 6% 93 39% Romania 0 0% 34 189% Slovakia 0 0% 14 18% Spain 60 4% 839 43% Sweden 75 5% 79 18% Switzerland 16 1% 29 13% United Kingdom 357 23% 345 26% Total 1,556 2,823 27% ´ 1) The strategic decision to leave certain markets, in particular Brazil, Estonia, Latvia, Lithuania and Romania, has contributed to higher turnover levels and lower employment in these markets. The mac- roeconomic situation and its impact on living costs, the /f_i.liga erce competitive situation and restructuring have also a/f_f.liga ected employee turnover in a number of markets. GRI 404-1 Average hours of training per year per employee 2024 2023 2022 Average hours of training per year per employee 22 22 32 GRI 2-30 Collective bargaining agreements 2024 2023 2022 2021 2020 Proportion of employees covered by collective bargaining agreements 45% 49% 48% 52% 46% For employees without collective bargaining agreement, the working contrac- tual agreement is established between the employee and the organisation. Company-speci/f_i.liga c key performance indicator – Well-being among employees 2024 2023 2022 2021 2020 Employee Engagement Index (/zero.tf–/one.tf/zero.tf/zero.tf) 78 80 80 81 79 Sick leave 6% 5% 5% 5% 6% H8.9 Anti-corruption As an actor operating across a broad geographic spectrum, we are, like other companies, exposed to corruption risks in our markets. For us, applying zero tolerance of corruption is a matter of course, and our Code of Conduct and instructions against bribery and corruption guide our employees and others representing the company in how we should act to manage this risk. We conduct an annual assessment of corruption risks throughout our operations, including with regard to the following categories: risks linked to clients in each sector, geographical risks, internal risks, implementation risks. At an overarching level, the risks are classi/f_i.liga ed as moderate. No signi/f_i.liga cant risks have been identi/f_i.liga ed, but a high level of risk has been identi/f_i.liga ed in rela- tion to outsourced activities and external partners outside Europe due to geographical risks. Key internal governance documents Instructions against corruption and bribes Code of Conduct GRI 205-3 Con/f_i.liga rmed incidents of corruption and actions taken 2024 2023 2022 2021 2020 Con/f_i.liga rmed incidents of corruption and actions taken 0 0 0 0 0 GRI 205-1 Operations assessed for risks related to corruption 2024 2023 2022 2021 2020 Percentage of operations assessed for risks related to corruption 100% 100% 100% 100% 100% Company-speci/f_i.liga c key performance indicator – Whistle-blower channel 2024 2023 2022 2021 2020 Number of cases in the whistle-blower channel “Code of Conduct Hotline” that have resulted in action being taken 13 5 6 8 3 H8.10 Data security Given the large amounts of data on customers and clients that we han- dle, data security and data management represent one of our most import- ant sustainability issues. We have both a legal and an ethical responsibility to handle sensitive data in a manner guaranteeing respect for personal privacy, and paying due consideration to the human right of freedom from arbitrary interference with privacy. Incorrect use of sensitive details or loss of data, could cause great harm to the individuals a/f_f.liga ected, as well as to clients and to us as a company. Key internal governance documents Information security instruction Privacy Policy Privacy Governance GRI 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data 2024 2023 2022 2021 2020 Data protection-related complaints from external parties 1,112 2,147 3,196 Enquiries, audits and inspections by data protection authorities 28 4 14 24 40 Personal data breaches 423 429 403 99Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 100 ===== H8.11 Relationships with decision-makers and organisations Both nationally and internationally, we are engaged in dialogues with legisla- tors, authorities and organisations within our sector. We consider participat- ing actively in the debate on current issues in the sector and helping develop new credit management regulations as one of our most important tasks as a good corporate citizen. In this way, we are driving the future development of our industry in a more sustainable direction. Key internal governance documents Code of Conduct GRI 2-28 Membership associations Country Organisation/Membership associations Denmark • Dansk Erhverv – The Danish Chamber of Commerce • Dansk Inkasso Brancheforening – Danish Collection Companies’ Branch Organisation Finland • Debt Collection Company Association • Luottoalan asiantuntijat ry – Association of Credit Indus- try Experts France • FIGEC – The National Federation of Business Informa- tion and Debt Collection Germany • Bundesverband Deutscher Inkasso-Unternehmen • Bundesvereinigung Kreditankauf und Servicing e.V. • Deutsche Kreditmarkt-Standards e.V. • Bankenfachverband e.V. Italy • UNIREC – Credit Collection Italian Association Netherlands • NVI – Dutch Association of Debt Collection Companies Norway • Finans Norge Poland • ZPF – The Association of Financial Companies in Poland Portugal • APERC – Credit Collections Association Spain • ANGECO – National Debt Collection Companies Association • ASCOM – National Compliance Association Sweden • Svensk Inkasso United Kingdom • Lending Standards Board • Credit Services Association • Money Advice Liaison Group Company-speci/f_i.liga c key performance indicator – Activities for maintaining relationships with decision-makers Country Description Germany Active member of multiple industry associations, including the Association of German Debt Collection Companies (Bundesverband Deutscher Inkasso-Unternehmen, BDIU) and various expert panels. Industry engagement includes participation in regulatory discussions and adherence to national collection standards. Greece Engages in direct dialogue with key governmental bodies, including the Ministry of Finance and the General Secretariat of the Financial Sector & Private Debt Management. Actively involved in legislative discussions on debtor rights, transparency, and /f_i.liga nancial sector regulations. Norway Engages in direct discussions with policymakers, including meetings with the Ministry of Justice regarding debt collection law reforms and consultations with the Finance Committee on industry regulations. Poland Participates in national industry discussions through presentations at association meetings focused on late payments and /f_i.liga nancial education. Engages with regulators and policymakers on sector-speci/f_i.liga c legislative matters. Spain Member of the National Debt Collection Companies Association and actively participates in advocating for new industry regulations. Promotes ethical collection practices through an internally developed ethical code and is also a member of the Spanish Compliance Association (ASCOM), contributing to professional compliance standards. United Kingdom Maintains active relations with national regulators, including the Financial Conduct Authority (FCA) and the Information Commissioner’s O/f_f_i.liga ce (ICO), ensuring compliance through statutory and ad-hoc reporting. Also engages with voluntary regulatory bodies such as the Lending Standards Board and participates in industry associations, including the Credit Services Association (CSA), UK Finance, and the Money Advice Liaison Group (MALG). GRI 2-27 Compliance with laws and regulations 2024 2023 2022 2021 Number of /f_i.liga nes 2 2 2 Number of non-monetary sanctions 2 2 31 Financial value of /f_i.liga nes (EUR) 1,262,500 26,493 41,750 40,000 1) Due to reporting error, the number of non-monetary sanctions has been corrected from 5 to 3 cases. The severity has been assessed on the basis of the number of customers exposed and/or the economic impact of the local organisation. Fines 2024 Greece: The General Secretariat of Commerce imposed a total /f_i.liga ne of EUR 355,000 in relation to ten di/f_f.liga erent customer complaints /f_i.liga led directly with the Authority. The /f_i.liga nes were issued due to shortcomings in administrative handling and failure to provide correct information to customers. Germany: Hanseatische Inkasso-Treuhand GmbH received a /f_i.liga ne of EUR 907,500 from the Hamburg Commissioner for Data Protection and Freedom of Information. The /f_i.liga ne was issued due to a breach of the data minimisation principle, speci/f_i.liga cally for failing to ensure the timely deletion of personal data related to closed cases. Non-monetary Sanctions 2024 Finland: The State Administrative Agency issued a reprimand due to a lack of transparency in a disputed case, where su/f_f_i.liga cient information was not pro- vided to the customer. Denmark: The Danish Police Authority issued a reprimand following a cus- tomer complaint, in which Intrum Denmark was found to have sent excessive payment reminders due to a system failure. 100Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 101 ===== H8.12 Reduced environmental footprint Climate change is one of the greatest challenges of our time. The business sector plays a crucial role in reducing environmental and climate impact, and we strive to minimize our footprint wherever possible. Since 2018, we have measured our climate and environmental impact in accordance with the Greenhouse Gas Protocol. Following stakeholder dialogues and a compre- hensive GHG assessment, we expanded our reporting in 2022, particularly within Scope 3. We now include emissions from business travel, purchased goods and services (including leased data centres), fuel- and energy-related activities, and employee commuting. Our total reported emissions in 2024 have decreased by 14% compared to 2023. Scope 1 emissions have increased from 36 tonnes to 86 tonnes, primarily due to reported refrigerant leaks equivalent to 59 tonnes, compared to 0 tonnes the previ- ous year. Emissions from company-owned service vehicles have decreased slightly from 36 tonnes to 27 tonnes. Scope 2 emissions (location-based) have decreased from 3,006 tonnes to 2,452 tonnes, mainly due to energy e/f_f_i.liga ciency measures. Scope 3 emissions have decreased from 12,121 tonnes to 10,468 tonnes. Purchased goods and services have declined from 1,642 tonnes to 788 tonnes, partly due to reduced IT equipment purchases and lower o/f_f_i.liga ce supply consumption. Business travel emissions have decreased from 3,021 tonnes to 2,468 tonnes, partly thanks to a greater share of train travel and reduced air travel. Emissions from employee commuting have fallen from 6,703 tonnes to 6,531 tonnes, primarily due to an increased share of public transport and hybrid vehicles, along with a reduction in commuting with fossil-fueled cars. Our total greenhouse gas emissions using the location-based method have decreased from 15,163 tonnes to 13,006 tonnes, and using the market-based method from 14,432 tonnes to 12,961 tonnes. This reduc- tion is mainly attributed to lower energy consumption and a shift towards a higher share of renewable energy. When comparing the emission categories we have measured since 2018, which are included in our current climate target, we have reduced our reported emis- sions by 18%, from 6,064 tonnes in 2023 to 4,947 tonnes in 2024. This reduc- tion is the result of energy e/f_f_i.liga ciency improvements, optimized energy use, and reduced business air travel. We continue to reduce our emissions in line with our climate target of a 20% reduction by 2030. Compared to our 2019 baseline, we have already achieved a 32% reduction, exceeding our initial 2030 target. The categories covered by our current climate target include emissions from com- pany-owned service vehicles, o/f_f_i.liga ce energy consumption, and business travel by leased vehicles, air, and rail. As part of our updated 2024–2026 sustainabil- ity objectives, we are now working to establish a new baseline and revised cli- mate targets aligned with the Paris Agreement. This work will continue throughout 2025. GHG accounting principles Data to calculate our greenhouse gas emissions in Scope 1, 2, and 3 have been col- lected from o/f_f_i.liga ces that have been part of the group for at least six months of the year. Greenhouse gas emissions are reported in accordance with the Greenhouse Gas Protocol (GHG Protocol). The greenhouse gas emissions are calculated and reported as carbon dioxide equivalents (CO2e) and include the following gases and chemicals: carbon dioxide (CO2), methane (CH4), nitrous oxide (N2O), hydro- /f_l.liga uorocarbons (HFC), and per/f_l.liga uorocarbons (PFC). Scope 1: Emissions from owned company cars are calculated with the dis- tance-based method and involves multiplying vehicle-kilometers with emission factors by vehicle type and fuel type, obtained by Department for Environment, Food and Rural A/f_f.liga airs (DEFRA). Following an expanded mapping in 2022, refrig- erant leaks have been included in our Scope 1 calculation. Measured leaks are multiplied by appropriate emission factors obtained from DEFRA and the Envi- ronmental Protection Agency (EPA). For parts of the vehicle /f_l.liga eet, driven kilome- ters and associated fuel consumption are estimated based on agreed kilometers in leasing contracts. Scope 2: Energy (electricity, heating and cooling) at our o/f_f_i.liga ces is collected through invoices in kWh, multiplied by country average emission factors for loca- tion-based emissions, obtained by the Association of Issuing Bodies (AIB). For market- based emissions, supplier-speci/f_i.liga c factors and purchased renewable energy instruments are re/f_l.liga ected in the emission factors used in the calculation. A smaller share of the underlying energy consumption is estimated based on aver- age consumption per market that has been reported. Scope 3: The majority of emissions in the Business Travel category, such as air travel and hotel stays, are based on data from our travel booking system. Travel with leased service vehicles is measured by documenting annual kilometres driven for business purposes. A smaller portion of business travel is estimated based on travel costs, manual calculation of distance, or agreed kilometres in leas- ing contracts. Activity data is multiplied by emission factors from DEFRA. For rel- evant Scope 3 categories involving fuel use, such as business travel and employee commuting, we currently report only tank-to-wheel (TTW) emissions. Well-to- tank (WTT) emissions are not included. Since 2022, we have expanded the mapping and reporting of our emissions to include additional categories. Emissions in the category of purchased goods and services are based on invoices for paper, co/f_f.liga ee and tea. The majority of IT equip- ment is calculated by multiplying the number of purchased items, obtained from the central IT procurement platform, which is then multiplied by emission factors provided by the supplier per product. Smaller IT equipment is estimated and cal- culated with an emission factor obtained from DEFRA for kg/smaller electronics. Emissions from our leased data centres are reported under Purchased goods and services. As they run on renewable energy, DEFRA’s T&D factor is applied. The emissions in the category Employee commuting are estimated based on an internal survey of employees’ commuting and teleworking habits. The calcula- tion is based on average number of days worked from the o/f_f_i.liga ce per week, aver- age two way distance to work, commuting type multiplied by relevant emission factor from DEFRA, and an assumption of 48 working weeks per year. Lastly, fuel- and energy-related activities are calculated through energy con- sumption reported in Scope 1 and Scope 2, multiplied with emission factors from DEFRA that include indirect emissions related to production of fuels and trans- mission and distribution of energy. Estimating Scope 3 emissions is associated with some uncertainties due to limitations in availability and accuracy of pri- mary data, which is why the reported /f_i.liga gures should not be regarded as exact measurements. We have identi/f_i.liga ed additional categories of emissions that are potentially rel- evant to our business; upstream/downstream transport and distribution, end processing of sold products (sent letters), waste generated in our o/f_f_i.liga ces, and investments. To ensure accuracy, completeness, and comparability, we have initi- ated internal reporting and monitoring of these categories. We intend to comple- ment our current reporting with these categories in the future after establishing more robust processes, clearer de/f_i.liga nitions, and established best practices around data collection and calculation of these emissions. In our GHG mapping, the following Scope 3 categories have been deemed as non-material for our business and are therefore not reported; capital goods, pro- cessing of sold products, use of sold products, downstream leased assets and franchises. Key internal governance documents Sustainability Policy Travel Policy Instruction for company cars Code of Conduct Supplier Code of Conduct Procurement Instruction Scope 1 pertains to emissions from cars that we own and, from 2022 onwards, also to refrigerant leakage from our o/f_f_i.liga ces and server rooms. Scope 2 pertains to emissions from energy consumption at our o/f_f_i.liga ces and includes consumption of electricity, heating and cooling. Scope 3 pertains to emissions from business travel, hotel nights, purchased goods and services (including IT equipment, paper, co/f_f.liga ee, tea, and leased data centres), and fuel- and energy-related activity. 1) Global Warming Potential 100 (The Intergovernmental Panel on Climate Change 2014). 2) The Scope 2 emissions are reported using a location-based method. Our climate footprint, reported CO 2e1 emissions Scope 1: 86 tonnes Scope 2: 2,452 tonnes Scope 3: 10,468 tonnes Total tCO2e emissions: 13,0062 101Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 102 ===== GRI 305-1, 305-2 and 305-3 Emissions (tCO 2e) 2024 2023 2022 2021 2020 2019 (base year) Target 2030: -20 % from 2019 Total Scope 1 GHG emissions 86 36 103 81 59 174 Owned company cars 27 36 65 81 59 174 Refrigerants 59 0 38 Total location-based Scope 2 GHG Emissions 2,452 3,006 3,326 3,536 4,203 2,284 Electricity 1,815 2,331 2,437 2,721 3,540 1,768 District heating & cooling 638 675 889 815 663 516 Total market-based Scope 2 GHG Emissions 2,408 2,275 2,421 2,929 Electricity 1,770 1,600 1,532 2,114 District heating & cooling 638 675 889 815 Total indirect (Scope 3) GHG emissions 1 10,468 12,121 15,020 2,330 2,604 4,819 Purchased goods and services 788 1,642 3,040 Fuel and energy-related activites 605 668 794 Business travel 2,468 3,021 3,559 2,330 2,604 4,819 Hotel nights 76 87 73 Employee commuting 6,531 6,703 7,553 Total GHG emissions location based 13,006 15,163 18,4492 5,947 6,866 7,277 Total GHG emissions market based3 12,961 14,432 17,544 5,340 Follow up target 2030 Outcome on target 2030: -20 % greenhouse gas emissions compared to 2019 -32% -17% -4% -18% -6% -20% Greenhouse gas emissions compared to baseline 4 4,947 6,064 6,950 5,947 6,866 7,277 5,822 Other disclosures 2024 Emissions per FTE 1.39 1.57 1.80 Total energy consumption (MWh)5 13,886 14,749 16,945 Renewable energy (MWh) 7,232 8,192 8,433 Non-renewable energy (MWh) 6,653 6,557 8,512 1) From 2022 and onwards, business travel, hotel nights, purchased goods and services (including IT equipment, paper, co/f_f.liga ee, tea, and leased data centres), fuel- and energy-related activities, and employee commuting are included. 2) Due to interpretation errors related to business travel, refrigerants, heating, cooling, and electric- ity from a few o/f_f_i.liga ces, the data for 2022 has been corrected and recalculated. This is due to inaccu- racies in the information received from suppliers. This resulted in a correction from 18,058 tonnes to 18,449 tonnes. 3) Total emissions calculated using market-based method 4) Comparison with the emissions categories included in our baseline reported since 2019 . 5) Energy consumption includes indirect consumption from electricity, heating and cooling. H8.13 Responsible value chain and partnerships For us, it is important to work with companies that share our values of good business ethics. In addition to our clients and portfolios, which are the core of our supply chain, this also applies to the purchases we make for our o/f_f_i.liga ces, when we purchase services and, in particular, to the partner networks we work with to serve our clients globally. Key internal governance documents Code of Conduct Purchasing Policy H9 Sustainability reporting index in accordance with the Annual Accounts Act Disclosure Page reference Overarching Business model 9-11, 12, 15, 35 Environment Policy on environmental issues 101-102 Risks and their management in environmental issues 41, 44-45, 58-59, 101,102 Targets and results related to environmental issues 11, 94 Social conditions and labor Policy on social conditions and labor issues 19-21,97-99 Risks and their management in social conditions and labor issues 19-21,41,43,97-99 Targets and results related to social conditions and labor issues 11, 94 Respect for human rights Policy on human rights issues 15-16,92,96-99 Risks and their management in human rights issues 12, 16, 41,43,96-99 Targets and results related to human rights issues 11,94, 96-99 Anti-corruption issues Policy on anti-corruption issues 99 Risks and their management in corruption issues 41,44-45,99 Targets and results related to anti-corruption 99 EU Taxonomy 103-106 102Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 103 ===== H10 EU Taxonomy As part of the EU Green Deal and the EU Action Plan on Sustainable Finance, the European Commission launched the Taxonomy Regulation (EU 2020/852). This regulation serves as a classi/f_i.liga cation system for environmentally sustainable eco- nomic activities and consists of six environmental objectives: • Climate change mitigation • Climate change adaptation • The sustainable use and protection of water and marine resources • The transition to a circular economy • Pollution prevention and control • The protection and restoration of biodiversity and ecosystems Intrum is covered by the EU taxonomy as a listed entity with more than 500 employees and has to report on our activities that are considered eligible within the taxonomy as well as the proportion of activities that are aligned with the tax- onomy requirements. Although Intrum’s core business is not included in the tax- onomy, we have previously reported according to the Regulation and the /f_i.liga rst two environmental objectives, where two activities have been identi/f_i.liga ed as relevant: 6.5 Transport by motorbikes, passenger cars and light commercial vehicles The activity includes our company vehicles, classi/f_i.liga ed as category M1 and N1 falling under the Regulation (EC) No 715/2007. The majority of our vehicles are leased, and a minor share are directly owned by Intrum. This activity is reported under the /f_i.liga rst environmental objective: climate change mitigation (CCM). 7.7 Acquisition and ownership of buildings The activity refers to capital expenditure for new and renegotiated leases for o/f_f_i.liga ce premises. Intrum generally does not own any buildings. This activity is reported under the /f_i.liga rst environmental objective: climate change mitigation. Intrum’s taxonomy analysis was extended in 2024 to cover all six environmen- tal objectives of the taxonomy. The analysis showed that Intrum has no turn- over, capital expenditure or operational costs in relation to the activities covered under the taxonomy’s four environmental objectives relating to water, circular economy, pollution and biodiversity. In addition to transparency on Intrum’s taxonomy-eligibility, we also report on what extent our activities are aligned with the EU taxonomy. Alignment means that the economic activities meet the criteria for substantial contribution and the Do No Signi/f_i.liga cant Harm (DNSH) principle, as well as being compliant with the minimum safeguard measures on a company-level. Technical screening criteria The technical screening criteria to ensure substantial contribution to Intrum’s taxonomy activities include detailed requirements on building’s energy perfor- mance and emission thresholds for vehicles. There are also requirements on, for example, climate risk and vulnerability analysis, thresholds in line with EPREL, and how the vehicle has been manufactured to ensure the DNSH principle. To assess the extent to which activities 6.5 Transport by motorbikes, pas- senger cars and light commercial vehicles and 7.7 Acquisition and ownership of buildings align with the taxonomy, further engagement with third parties is required to access the necessary information. Therefore, Intrum’s new o/f_f_i.liga ce premises and vehicles acquired in 2024 are assumed not to meet the techni- cal screening criteria. Regardless of that, choosing responsible partners and suppliers is a key priority for us. Sustainability aspects are taken into account when selecting contractual partners that provides our company cars and leased o/f_f_i.liga ces, in line with our Procurement Instruction, Code of Conduct and Supplier edition of the code. Our internal Instruction for company cars speci/f_i.liga es the pri- ority of low emission cars, for instance, hybrid cars (plug-in hybrids (PHEV) and battery electric vehicles (BEV)). Intrum does not allow that any company cars are leased which has CO2 emission exceeding 130gr/km as per the WLTP scale. Minimum safeguards Intrum strives to comply with the minimum safeguards through internal gover- nance and processes aimed at addressing human rights, anti-corruption, fair competition and tax compliance. Since 2016, Intrum has committed to the ten principles of the UN Global Compact, encompassing human rights, labour rights, environment and anti-corruption in our business and supply chain. This com- mitment is mirrored in our Sustainability Policy, Code of Conduct, and Supplier Code of Conduct. These documents links to various international standards, including the UN Universal Declaration of Human Rights and the ILO’s core conventions, and our Tax Policy, Competition Law Instruction and Anti-Brib- ery Instruction are integrated into our governance framework to align with eth- ical and legal standards. Intrum’s strategy is to integrate these global standards into our business practices, striving for ongoing dialogue and transparency with stakeholders. As Intrum has not assessed the technical screening criteria, our compliance with the minimum safeguards has not been con/f_i.liga rmed. This means that Intrum is 0% aligned with the EU Taxonomy Regulation, please see the following tables for more information. The /f_i.liga gures in the tables have been disclosed in accordance with our internal accounting policy and IFRS. Accounting principles The share of the business that is environmentally sustainable is to be reported in accordance with the taxonomy through three /f_i.liga nancial metrics: turnover, oper- ating expenses and capital expenditures in relation to the EU’s six environmental objectives. Intrum discloses in accordance with the environmental objective of climate change mitigation according to the methodology below. The risk of dou- ble counting is mitigated as Intrum is only reporting on one environmental objec- tive, climate change mitigation. The other environmental objectives are deemed as not relevant in relation to the Intrum’s economic activities. We have not allocated eligible turnover to any economic activity. Total turn- over corresponds to income in the consolidated income statement. Total income includes service income, interest income and other income. See consolidated income statement page 47. For total income, see accounting principles in Note 2 and additional information in Note 4. Operating expenditure include building renovations, short-term leases, as well as maintenance and repairs. We have allocated eligible operational expenditures based on the economic activity 6.5 Transport by motorbikes, passenger cars and light commercial vehicles. For Intrum, this mainly refers to maintenance costs for cars which is included in indirect costs, previously sales, marketing and adminis- trative costs in the consolidated income statement obtained from the consolida- tion system. Operational expenditures do not include capitalized costs of assets in real estate, facilities and equipment arising from repairs and maintenance, short-term leases and renovations. We have allocated eligible capital expenditures on the economic activities 6.5 Transport by motorbikes, passenger cars and light commercial vehicles and 7.7 Acquisition and ownership of buildings. For Intrum this refers to capital expendi- tures for new and renegotiated leases of o/f_f_i.liga ce premises as well as leased com- pany cars. Total capital expenditures include investments in tangible assets, right-of-use assets, and intangible assets before depreciation, amortization, and any revaluations recognized under IAS 16, IFRS 16, and IAS 38. Capital expendi- tures also include investments in tangible assets, intangible assets, and right-of- use assets resulting from business combinations. Accounting principles for items reported as capital expenditures are found in Note 8 and 11. Capital expendi- tures also include investments in tangible assets, intangible assets, and right-of- use assets resulting from business combinations. Accounting principles for items reported as capital expenditures are found in Note 8 and 11. On 1 January 2023, a supplementary delegated act entered into force, which means that companies are required to account for taxonomy compliance for cer- tain nuclear energy and fossil gas-related activities. Nuclear power and fossil gas are considered by the European Parliament to be environmentally sustainable on a temporary basis as they are considered important components in the transition towards reducing greenhouse gas emissions. Currently, Intrum does not engage in any activities within these areas. Nuclear and fossil gas related activities YES/NO Nuclear energy related activities The undertaking carries out, funds or has exposures to research, development, demonstration and deployment of innovative electricity generation facilities that produce energy from nuclear processes with minimal waste from the fuel cycle. NO The undertaking carries out, funds or has exposures to construction and safe operation of new nuclear installations to produce electricity or process heat, including for the purposes of district heating or industrial processes such as hydrogen production, as well as their safety upgrades, using best available technologies. NO The undertaking carries out, funds or has exposures to safe operation of existing nuclear installations that produce electricity or process heat, including for the purposes of district heating or industrial processes such as hydrogen production from nuclear energy, as well as their safety upgrades. NO Fossil gas related activities The undertaking carries out, funds or has exposures to construction or operation of electricity generation facilities that produce electricity using fossil gaseous fuels. NO The undertaking carries out, funds or has exposures to construction, refurbishment, and operation of combined heat/ cool and power generation facilities using fossil gaseous fuels. NO The undertaking carries out, funds or has exposures to construction, refurbishment and operation of heat generation facilities that produce heat/cool using fossil gaseous fuels. NO 103Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 104 ===== Turnover 2024 Year Substantial Contribution Criteria DNSH criteria (‘Does Not Signi/f_i.liga cantly Harm’) Minimum safeguards (17) Proportion of tax- onomy aligned (A.1) or eligible (A.2) turnover, year 2023 (18) Category enabling activity (19) Category transitional activity (20)Economic activities (1) Code/uni00A0 (2) Turnover (3) Propor- tion of Turnover, year 2024 (4) Climate change mitigation (5) Climate change adapta- tion (6) Water (7) Pollution (8) Circular economy (9) Biodiv- eristy (10) Climate change mitigation (11) Climate change adapta- tion (12) Water (13) Pol- lution (14) Circular economy (15) Biodiv- eristy (16) mSEK % Y; N; N/EL Y; N; N/EL Y; N; N/EL Y; N; N/EL Y; N; N/EL Y; N; N/EL Y/N Y/N Y/N Y/N Y/N Y/N Y/N % E T A. TAXONOMY-ELIGIBLE ACTIVITIES A.1 Environmentally sustainable activities (Taxonomy-aligned) Turnover of environmentally sustainable activities (Taxonomy-aligned) (A.1) /uni00A000% 0% 0% 0% 0% 0% 0% 0% Of which Enabling /uni00A000% 0% 0% 0% 0% 0% 0% 0% E Of which Transitional /uni00A000% 0% T A.2 Taxonomy-Eligible but not environmentally sustainable activities (not Taxonomy-aligned activities) EL; N/EL EL; N/EL EL; N/EL EL; N/EL EL; N/EL EL; N/EL Turnover of Taxonomy-eligible but not environmentally sustainable activities (not Taxonomy-aligned activities) (A.2) 0 0% 0% 0% 0% 0% 0% 0% 0% A. Turnover of Taxonomy-eligible activities (A.1+A.2) 0 0% 0% 0% 0% 0% 0% 0% 0% B. TAXONOMY-NON-ELIGIBLE ACTIVITIES Turnover of Taxonomy-non-eligible activities 18,033 100% TOTAL 18,033 100/uni00A0% Proportion of Turnover/Total Turnover Taxonomy-aligned per objective Taxonomy-eligible per objective CCM 0% 0% CCA 0% 0% WTR 0% 0% CE 0% 0% PPC 0% 0% BIO 0% 0% Table legend Column 2 Environmental objectives and index of economic activities A.1 column 5–10 Y: Yes, Taxonomy-eligible and Taxonomy-aligned activity with the relevant environmental objective N: No, Taxonomy-eligible but not Taxono- my-aligned activity with the relevant environ- mental objective N/EL: Not eligible, Taxonomy-non-eligible activ- ity for the relevant environmental objective A.2 column 5–10 EL: Taxonomy eligible activity for the relevant objective N/EL: Taxonomy non-eligible activity for the rel- evant objective Column 19–20 E: Enabling activity T: Transitional activity Environmental objectives CCM = Climate change mitigation CCA = Climate change adaptation WTR = Water and marine resources CE = Circular economy PPC = Pollution Prevention and Control BIO = Biodiversity and ecosystems 104Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 105 ===== CapEx 2024 Year Substantial Contribution Criteria DNSH criteria (‘Does Not Signi/f_i.liga cantly Harm’) Minimum safeguards (17) Proportion of tax- onomy aligned (A.1) or eligible (A.2) CapEx, year 2023 (18) Category enabling activity (19) Category transitional activity (20)Economic activities (1) Code/uni00A0 (2) CapEx (3) Propor- tion of CapEx, year 2024 (4) Climate change mitigation (5) Climate change adapta- tion (6) Water (7) Pollution (8) Circular economy (9) Biodiv- eristy (10) Climate change mitigation (11) Climate change adapta- tion (12) Water (13) Pol- lution (14) Circular economy (15) Biodiv- eristy (16) mSEK % Y; N; N/EL Y; N; N/EL Y; N; N/EL Y; N; N/EL Y; N; N/EL Y; N; N/EL Y/N Y/N Y/N Y/N Y/N Y/N Y/N % E T A. TAXONOMY-ELIGIBLE ACTIVITIES A.1 Environmentally sustainable activities (Taxonomy-aligned) CapEx of environmentally sus- tainable activities (Taxono- my-aligned) (A.1) 0 0% 0% 0% 0% 0% 0% 0% 0% Of which Enabling 0 0% 0% 0% 0% 0% 0% 0% 0% E Of which Transitional 0 0% 0% T A.2 Taxonomy-Eligible but not environmentally sustainable activities (not Taxonomy-aligned activities) EL; N/EL EL; N/EL EL; N/EL EL; N/EL EL; N/EL EL; N/EL Transport by motorbikes, passenger cars and light commercial vehicles CCM 6.5 37 4% EL N/EL N/EL N/EL N/EL N/EL 5% Acquisition and ownership of buildings CCM 7.7 168 16% EL N/EL N/EL N/EL N/EL N/EL 0% CapEx of Taxonomy-eligible but not environmentally sustainable activities (not Taxonomy-aligned activities) (A.2) 205 20% 20% 0% 0% 0% 0% 0% 5% A. CapEx of Taxonomy-eligible activities (A.1+A.2) 205 20% 20% 0% 0% 0% 0% 0% 5% B. TAXONOMY-NON-ELIGIBLE ACTIVITIES CapEx of Taxonomy-non-eligible activities 823 79% TOTAL 1,043 100% Proportion of CapEx/Total CapEx Taxonomy-aligned per objective Taxonomy-eligible per objective CCM 0% 20% CCA 0% 0% WTR 0% 0% CE 0% 0% PPC 0% 0% BIO 0% 0% 105Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 106 ===== OpEx 2024 Year Substantial Contribution Criteria DNSH criteria (‘Does Not Signi/f_i.liga cantly Harm’) Minimum safeguards (17) Proportion of tax- onomy aligned (A.1) or eligible (A.2) OpEx, year 2023 (18) Category enabling activity (19) Category transitional activity (20)Economic activities (1) Code/uni00A0 (2) OpEx (3) Propor- tion of OpEx, year 2024 (4) Climate change mitigation (5) Climate change adapta- tion (6) Water (7) Pollution (8) Circular economy (9) Biodiv- eristy (10) Climate change mitigation (11) Climate change adapta- tion (12) Water (13) Pol- lution (14) Circular economy (15) Biodiv- eristy (16) mSEK % Y; N; N/EL Y; N; N/EL Y; N; N/EL Y; N; N/EL Y; N; N/EL Y; N; N/EL Y/N Y/N Y/N Y/N Y/N Y/N Y/N % E T A. TAXONOMY-ELIGIBLE ACTIVITIES A.1 Environmentally sustainable activities (Taxonomy-aligned) OpEx of environmentally sus- tainable activities (Taxono- my-aligned) (A.1) /uni00A000% 0% 0% 0% 0% 0% 0% 0% Of which Enabling /uni00A000% 0% 0% 0% 0% 0% 0% 0% E Of which Transitional 0 0% 0% T A.2 Taxonomy-Eligible but not environmentally sustainable activities (not Taxonomy-aligned activities) EL; N/EL EL; N/EL EL; N/EL EL; N/EL EL; N/EL EL; N/EL Transport by motorbikes, passenger cars and light commercial vehicles CCM 6.5 7 3% EL N/EL N/EL N/EL N/EL N/EL 3% OpEx of Taxonomy-eligible but not environmentally sustainable activities (not Taxonomy-aligned activities) (A.2) 7 3% 3% 0% 0% 0% 0% 0% 3% A. OpEx of Taxonomy-eligible activities (A.1+A.2) 7 3% 3% 0% 0% 0% 0% 0% 3% B. TAXONOMY-NON-ELIGIBLE ACTIVITIES A. OpEx of Taxonomy non-eligible- activities (A.1+A.2) 229 97% TOTAL 236 100% Proportion of OpEx/Total OpEx Taxonomy-aligned per objective Taxonomy-eligible per objective CCM 0% 3% CCA 0% 0% WTR 0% 0% CE 0% 0% PPC 0% 0% BIO 0% 0% 106Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 107 ===== H11 GRI Index GRI Standard (2021) Description Page reference Omission 1. The organisation and its reporting practices 2-1 Organizational details 23,53,80- 83 2-2 Entities included in the organisation’s sustainability reporting 80-83 2-3 Reporting period, frequency and contact point 92 2-4 Restatements of information 92,96,101- 102 2-5 External assurance 108 2. Activities and workers 2-6 Activities, value chain and other business relationships 3,12,93,95 2-7 Employees 77,97 Incomplete information. Data on non- guaranteed hours and a breakdown by gender and by region will be considered for future reporting. 2-8 Workers who are not employees 98 3. Governance 2-9 Governance structure and composition 30-33, 92 2-10 Nomination and selection of the highest governance body 26 2-11 Chair of the highest governance body 26 2-12 Role of the highest governance body in overseeing the management of impacts 44-45,92 2-13 Delegation of responsibility for managing impacts 26-27,44- 45,92 2-14 Role of the highest governance body in sustainability reporting 92 2-15 Con/f_l.liga icts of interest 27 2-16 Communication of critical concerns 29 2-17 Collective knowledge of the highest governance body 30-31,92 2-18 Evaluation of the performance of the highest governance body 27 2-19 Remuneration policies 27-28,77-78 2-20 Process to determine remuneration 37-38,77-78 GRI Standard (2021) Description Page reference Omission 2-21 Annual total compensation ratio Incomplete information. Data on di/f_f.liga erent types of remuneration is incomplete in the existing system, which will be reviewed for future reporting. 4. Strategy, policies and practices 2-22 Statement on sustainable development strategy 5-6 2-23 Policy commitments 92,96-98 2-24 Embedding policy commitments 92,96-98 2-25 Processes to remediate negative impacts 11,94,96-99 2-26 Mechanisms for seeking advice and raising concerns 99 2-27 Compliance with laws and regulations100 2-28 Membership associations 100 5. Stakeholder engagement 2-29 Approach to stakeholder engagement 93 2-30 Collective bargaining agreements 99 6. Disclosures on material topics 3-1 Process to determine material topics 93 3-2 List of material topics 93 Finance 3- 3 Sustainability governance 11,41,44- 45,92- 93,101-102 205-3 Con/f_i.liga rmed incidents of corruption and actions taken 99 205-1 Operations assessed for risks related to corruption 99 Environment 3-3 Sustainability governance 12,39- 45,92,101- 102 305-1 Direct (Scope 1) GHG emissions 101-102 305-2 Energy indirect (Scope 2) GHG emissions 101-102 305-3 Other indirect (Scope 3) GHG emissions 101-102 Social 3-3 Sustainability governance 11, 20-21, 97-98 401-1 New employee hires and employee turnover 98-99 GRI Standard (2021) Description Page reference Omission 404-1 Average hours of training per year per employee 99 Incomplete information. Data divided by gender and employee cate- gories is incom- plete and will be reviewed for future reporting. 3-3 Sustainability governance 11, 20-21, 97-98 405-1 Diversity of governance bodies and employees 97 3-3 Sustainability governance 99,101 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data 99 Company-speci/f_i.liga c issues Promoting sustainable payments 3-3 Sustainability governance 9,16,96 Ethical collection 16, 96 3-3 Sustainability governance 16, 96 Responsible selection of clients and portfolios 96 3-3 Sustainability governance 96 Sound /f_i.liga nances for our clients 96 3-3 Sustainability governance 96 Favourable payment terms between companies 97 3-3 Sustainability governance 96 Sound transactions 96 3-3 Sustainability governance 96 Education initiatives 96 Respected and highly trusted 3-3 Sustainability governance 99 Anti-corruption – Whistle-blower channel 99 3-3 Sustainability governance 101-102 Responsible value chain and partnerships 101-102 3-3 Sustainability governance 98 Activities for maintaining relationships with decision-makers 93, 100-101 Growing by making a di/f_f.liga erence 3-3 Sustainability governance 93,99 Well-being among employees 99 3-3 Sustainability governance 93, 98 Languages spoken 98 3-3 Sustainability governance 98 Number of di/f_f.liga erent nationalities98 107Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 108 ===== Auditor’s Limited Assurance Report on Sustainability Report and statement regarding the Statutory Sustainability Report To Intrum AB (publ), corporate identity number 556607–7581 Introduction We have been engaged by the Board of Directors and the Executive Man- agement of Intrum AB (publ) to undertake a limited assurance engagement of Intrum AB’s Sustainability Report for the year 2024. The Company has de/f_i.liga ned the scope of the Sustainability Report on page 2 and the Statutory Sustainability Report on page 102. Responsibilities of the Board of Directors and the Executive Management The Board of Directors and the Executive Management are responsible for the preparation of the Sustainability Report including the Statutory Sus- tainability Report in accordance with the applicable criteria and the Annual Accounts Act, according to the previous version applied before 1 July 2024, respectively. The criteria are de/f_i.liga ned on page 92 in the Sustainabil- ity Report, and are part of the Sustainability Reporting Standard published by GRI (Global Reporting Initiative), which are applicable to the Sustainabil- ity Report, as well as the accounting and calculation principles that the Com- pany has developed. This responsibility also includes the internal control relevant to the preparation of a Sustainability Report that is free from mate- rial misstatements, whether due to fraud or error. Responsibilities of the auditor Our responsibility is to express a conclusion on the Sustainability Report based on the limited assurance procedures we have performed and to express an opinion regarding the Statutory Sustainability Report. Our engagement is limited to historical information presented and does therefore not cover future-oriented information. We conducted our limited assurance engagement in accordance with ISAE 3000 (revised) Assurance Engagements Other than Audits or Reviews of His- torical Financial Information. A limited assurance engagement consists of making inquiries, primarily of persons responsible for the preparation of the Sustainability Report, and applying analytical and other limited assurance procedures. Our examination regarding the Statutory Sustainability Report has been conducted in accordance with FAR’s accounting standard RevR 12 The auditor’s opinion regarding the Statutory Sustainability Report. A limited assurance engagement and an examination according to RevR 12 is di/f_f.liga erent and substantially less in scope than an audit conducted in accordance with International Standards on Auditing and generally accepted auditing stan- dards in Sweden. The /f_i.liga rm applies International Standard on Quality Management 1, which requires the /f_i.liga rm to design, implement and operate a system of quality man- agement including policies or procedures regarding compliance with ethi- cal requirements, professional standards and applicable legal and regulatory requirements. We are independent of Intrum AB in accordance with profes- sional ethics for accountants in Sweden and have otherwise ful/f_i.liga lled our ethi- cal responsibilities in accordance with these requirements. The limited assurance procedures performed and the examination according to RevR 12 do not enable us to obtain assurance that we would become aware of all signi/f_i.liga cant matters that might be identi/f_i.liga ed in an audit. The conclusion based on a limited assurance engagement and an examina- tion according to RevR 12 does not provide the same level of assurance as a conclusion based on an audit. Our procedures are based on the criteria de/f_i.liga ned by the Board of Directors and the Executive Management as described above. We consider these crite- ria suitable for the preparation of the Sustainability Report. We believe that the evidence we have obtained is su/f_f_i.liga cient and appropri- ate to provide a basis for our conclusion below. Conclusion Based on the limited assurance procedures we have performed, nothing has come to our attention that causes us to believe that the Sustainability Report, is not prepared, in all material respects, in accordance with the crite- ria de/f_i.liga ned by the Board of Directors and Executive Management. A Statutory Sustainability Report has been prepared. Stockholm, March 2025. Deloitte AB Signature on Swedish Original. Patrick Honeth Authorized Public Accountant 108Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 109 ===== Information for shareholders Annual General Meeting The Annual General Meeting (AGM) of Intrum AB (publ) will be held on 27 May 2025 at Grev Turegatan 30, Stockholm. Noti/f_i.liga cation is made through an advertisement placed in Swedish national daily newspaper Svenska Dagbladet and in Post- och Inrikes Tidningar (o/f_f_i.liga cial Swedish gazette). The notice and other information in preparation for the Annual General Meeting are also available at www.intrum.com. Dividend To reduce Intrum’s leverage ratio, the Board and Management decided to not propose any dividend payable in 2025. Available cash /f_l.liga ow will be dedicated to improving our /f_i.liga nancial risk pro/f_i.liga le, and new balance sheet funded investing activities is being strictly limited. Financial information 2025 Annual General Meeting ..........................................................27 May Interim report January–March .................................7 May Interim report January–June .......................................31 July Interim report January–September .............30 October Additional information from Intrum Financial reports are published in Swedish and English and are published on the Group’s website www.intrum.com. Communication with shareholders, analysts and the media is a priority area. Intrum’s earnings and operations are presented to analysts and investors in Stockholm after each interim report. In addition to these contacts, representatives of the Company meet exist- ing and potential shareholders on other occasions, for example at one-on- one meetings and at share savings gatherings. Please visit our website, www. intrum.com, which, in addition to a broad presentation of the Group, o/f_f.liga ers an in-depth investor relations section with analysis tools and more. Shareholder contact Anders Bengtsson, Investor Relations Manager E-mail: ir@intrum.com The Annual Report and Sustainability Report can also be downloaded as a pdf via www.intrum.com. Contact regarding the contents of the report Azadeh Varzi, Head of Corporate A/f_f.liga airs E-mail: azadeh.varzi@intrum.com Intrum’s Annual Report and Sustainability Report 2024 was produced in cooperation with Hallvarsson & Halvarsson. Photo: Helén Karlsson. Portrait photo: Erik Thor. Intrum AB (publ) (Corp. ID No. 556607-7581). 109Annual and Sustainability Report 2024About Intrum Governance and control Board of Directors’ Report Financial statements Sustainability information ===== SIDA 110 ===== Intrum AB (publ) Riddargatan 10, 114 35 Stockholm, Sverige Tel +46 8 546 10 200 Fax +46 8 546 10 211 www.intrum.com info@intrum.com